Xoxoday Customer Service Manager salaries in Customer Success, Service & Operations in India

Likes

...through a rigorous drill to ensure I am able to explore and better my potential. Their compensation and benefits policies are good. Everyone is approachable for communication and exchange of ideas.

Dislikes

The work environment is slightly toxic and not very accommodative. Compensation and benefits are decent, but without a proper growth plan. Work-life balance takes a complete hit and the management ends up trying to convince this is the way of the world and we need to simply budge to it. Empowering employees with the right learning skills and tools is more of a team's or individual's headache. It's more of a critique approach to everything than encouraging and giving some comfort with the discomfort that we need to soak in.

Likes

The culture, pay, perks and benefits, and the growth opportunities are both immense and transparent. The cofounders are easily accessible and place a lot of importance on being proudly people-first. They also walk the talk and are appreciative of honesty. Overall, there is a lot of work satisfaction.

Dislikes

It has been a good journey for me so far. Nothing to complain about.

Likes

Happy with the WFH option, the pay scale and few of the perks & company policies.

Dislikes

The work life balance is kind of not justified. Due to less number of employees in the team, the workload get increases if one person goes on leave. More of skill development and learning should be a part of the organisation

Likes

The company's mission, approach to work, investment in processes and tools to simplify mundane tasks, the products they've built and their eye on always delivering quality.

Dislikes

The hustle culture is a permanent feature at Xoxoday. It's leading to burnout and stress. High-level planning and granular-level execution need to go hand-in-hand. The big picture needs to be clearly communicated along with the path to reaching it.

Likes

1. Good to learn full stack as freshers 2. Most of cofounders are from IIT and NIITs, and you will learn a lot about fintech products and startups 3. Fun environment and colleagues are approachable, but leadership is not..

Dislikes

1. As most of leadership is stuck their since long , No body has any clue about scalability and embracing durable solutions for their products.. productions keep on breaking and they just try temporary fixes with some workarounds.. 2. No respect for promises they made you or ESOPs, They give you a raise appreciating your good work, and after one month of increment they will fire you without hearing your side.. 3. The ESOPs they promise you, will be forfeited even if they fired you without a warning , one month before of vesting and you were .. And esops were given while trying to retain you one year back when you resigned.. 4. Too much of focus on being in office than getting work done.. 5. No respect and approval for your permanent workarounds for sake of cost , as everyone is just happy to see recurring issues and temporary fixes 6. Your points and questions are not welcome in meetings.. Leadership must know good solutions mostly does not come from a single brilliant mind, but when many brains brainstorm together.. 7. Top level leadership trust too much on middle level leadership.. No skip level meetings to know the ground reality and equations of teams 8. Old employees with senior titles easily get offended 9. No clear responses on any issues like ESOPs and Increments My advice to higher management is: Don't think you have chosen the people, This is possible some employees may have chosen you on basis of some early merits which diminished with time..