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23 Xoxoday Jobs

Executive - Customer Support

1-3 years

Bangalore / Bengaluru

1 vacancy

Executive - Customer Support

Xoxoday

posted 16hr ago

Job Role Insights

Flexible timing

Job Description

We are looking to hire Bangalore-based candidates only.


What is the role

Your role will be to support Xoxoday customers with technical queries about Xoxoday products.


Key Responsibilities
  • Close customer tickets and respond to customer queries via email or chats.
  • Ensure SLA and CSAT.
  • Constantly upgrade your skills on the Xoxoday products and features.
  • Technical and debugging knowledge of issues.


What are we looking for

An enthusiastic individual with the following skills. Please feel free to apply if you match all of it. We are open to promising candidates who are passionate about their work and are team players.


  • 1-3 years of experience in customer service role handling technical queries.
  • Eye for detail and ability to comprehend the issue.
  • Ability to work with data, and generate and analyze reports.
  • Excellent oral and written communication and people interaction skills.
  • Work independently and own the raised matter till closure.
  • Comfortable working with technology applications.
  • Hands-on experience with ticketing software like Freshdesk.
  • Comfortable working with flexible shifts
  • Work experience in SAAS companies is an added advantage
Whom will you work with

You will closely work with the Customer Success team and report to the CS Manager.


Employment Type: Full Time, Permanent

Read full job description

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What people at Xoxoday are saying

Customer Support Executive salary at Xoxoday

reported by 1 employee with 1 years exp.
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₹2.7 L/yr - ₹3.5 L/yr
9% more than the average Customer Support Executive Salary in India
View more details

What Xoxoday employees are saying about work life

based on 103 employees
78%
96%
57%
94%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Xoxoday Benefits

Work From Home
Health Insurance
Free Food
Team Outings
Job Training
Cafeteria +6 more
View more benefits

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