Vimeo Customer Success Manager salaries in India

Likes

The Salary and the hike is above market standards. The product has a strong niche in the video hosting market, particularly for professionals and businesses.

Dislikes

Their product is great but due to the lack of skill development, the job feels monotonous. Due to the monthly shift rotation, we get disrupted sleep patterns and circadian rhythms, leading to fatigue and potential health issues, poor work-life balance due to constantly changing schedules and a decline in productivity. The management should work on proper metrics/skill analysis for every individual to offer a promotion.

Likes

Pros 1. Remote work option 2 . Good work life balance 3. No much work pressure and no extended working hours

Dislikes

...ll be a question mark for support teams, and growth opportunities is also less Plus salary is not upto to the mark with industry standards.

Likes

Good people, no pressure from management. Great company culture.

Dislikes

Lousy, low energetic employees. Appraisal is almost non existent. Slow in terms of development and shipping. Not many opportunities to learn. Lack of enthusiasm to adopt latest tools and technology.

Likes

Flexible work mode options. Good only when the reporting manager is good.

Dislikes

Hires managers without prior experience in handling teams laced with micromanagement. Shift- The rotation period is every month which takes a toll on the body clock. When leaving the company you will have to send them back the items you receive at your own expense. There is no stipend to buy things which you could use to set up your home office. The India HR is a JOKE. Practically they will behave like someone to whom you lent out money and they vanish not responding to your emails and calls is their agenda. Worst onboarding experience no proper guidance while onboarding. Lack of proper training materials while expecting to work on every vertical. The lack of direction as a product makes the support activity repetitive and hectic. A lot of time they make changes to UI without proper information and lack of training making it a support mayhem which as specialist you don't have any answer to.

Likes

So much to learn and so much to grow.

Dislikes

Very few tenured people who has hands on experience on th Product and the Team Lead expect the new joinees to know about the product before joining the organization.