Times Internet Customer Service Manager salaries in Gurgaon / Gurugram

Likes

Work life balance and compensation.

Dislikes

Senior employees are not helpful. Leadership team is not that good. They don’t have vision for the company. I am from Adtech team and there is one guy Pawan Mishra, he is very insecure for his job and tries to do the politics with old senior guys and take all work responsibilities from every team member of the team. A guy with so much experience, instead of teaching juniors and letting them grow, takes up the small repetitive work to gloat in front of the managers and then goes around saying “you know nothing” to juniors. I would say this is a massive waste of company resources and borderline harassment of the employees working under him or in the same team as him. Words like “you know nothing” are casually thrown around multiple times and when trying to set up calls with people on system and architecture KTs they are mostly dismissed or done so as to sabotage actual learning. Emails are only responded to when managers are involved after several days and even then the responses are usually like “give it to me I’ll do it” killing one learning opportunity after the other.

Likes

Only the Gurgaon office is decent. Everything else is just bad!

Dislikes

...t against injustice. Promotions are done only for those who suck up to bosses. No growth zero increase in salary. Poor work culture absolutely.

Likes

1) Good office Infrastructure - cafeteria, gym, break rooms 2) Decent Salary and Reasonable Hike 3) Good brand name 4) Decent work life balance

Dislikes

1 ) Learning opportunities and growth is limited 2) Office politics 3) Lala culture - sycophancy in top management 4) Lot of hierarchy 5) Lot of processes which hamper speedy execution

Likes

Prompt salary, prompt working hours, less interference from top level management, level planning field in communications.

Dislikes

Pathetic vision, favorite-ism, nepotism, backstabbing, clueless reporting managers, quantity over quality principles, opaque communication system, rumor mongering managers, absolutely zero opportunity to upskill, nasty office politics.

Likes

The company has variety of digital products to work upon.

Dislikes

Overall experience is not that great - in terms of skill learning/development, compensation & benefits, work culture etc. But this mainly varies from team to team within the company.