Theobroma Foods Guest Service Officer salaries in Mumbai

Likes

This review is regarding the contact center of Theobroma located in Deonar. What I liked about this job was that the work is very simple; you just need to attend inbound calls, which is typical for a call center job. However, there are many aspects that I disliked.

Dislikes

There are lots of office politics, no growth opportunities, and the salary is also very average. There are no leave benefits; we have to beg for a day off, even for emergency leave, and provide all documents, even in cases of family deaths, where there's no humanity shown. Moreover, the worst person there is Pooja Yadav, who is a team leader and runs all the office politics, manipulating people without maintaining professionalism. They try to bring you down if they feel you will be promoted. Additionally, there are allegations of illegal substance use during shifts, with Pooja Yadav's support. It has been highlighted to management multiple times, but no actions have been taken. Furthermore, there are instances of racist behavior based on religious beliefs.

Likes

Being approximately 2 decade old company, the quality of the products to customers, and moderate compensation to their employees are one of best positive notes. The aims of the owners are crisp and clear. The transparent ideas and innovations are very impressive.

Dislikes

The regional operations management are mostly from non relevant background who presents very vague information down the line. The decisions and actions are pretty lame and often delaying. Unwanted, Inappropriate, Lenghthy and Unstable processes by the irrelevant and inexperienced regional operations management, makes the environment unfocused and untidy. Found the outlet level staff full of unprofessionalism, and lacking basic knowledge, information and the etiquettes towards the customers, japotizing the brand standards. And lastly, for approximately 2 decades into existence, there is No Standards for Operating Procedures. One can compare it with any other ordinary local corner shop selling sandwiches, pastries and soft beverages.

Likes

I liked working at Theobroma because I got knowledge about bakery products, they give training which help us to work in our outlets. From Theobroma I got lots of knowledge which can help me in future for my career there are lots of thing we can learn from Theobroma ... Team members work as team work. It's good environment to work. With Theobroma

Dislikes

I dislike because of less salary

Likes

Company gives salary always on time.

Dislikes

The environment of theobroma is toxic. Shift our is too long. And funny thing is that chef don't want to do any impovment. They like people who do Oiling to Plant head. I will not recommend this company to any one

Likes

Cafeteria food, Friendly colleges.

Dislikes

HR & MANAGEMENT. little to no increment , no overtime pay , rarely promotion for existing employees. always promote hiring to new people for management or exe position. forces work in short staff. after covid the company has expanded double of what is was in 2019 but they are still working with same or less num of staff. If you start as a third party in this company you will stay as third party for the rest of your life. I don't remember anyone being moved to company employment as third party.