South Indian Bank Customer Service Representative salaries in Kochi

Likes

Their salary structure as compare to other pvt Bank is good because they follow iba payscale but not sure for how long after the change in the administration.

Dislikes

Senior staff of the banks are useless they just want to sit and expect spoon feeding bank initiative taken by the head office are never been viewed seriously managers of the bank in fact assistant manager and the po just act that they are working but the reality is that they just wanna pas their time in side the bank

Likes

Salary assured for IBA pay scale staff. No assurance for CTC staff. Not sure what will happen in salary for IBA scale staffs in coming years.

Dislikes

Work culture and work life balance adversely affected after introduction of cluster system in 2021. Excellent in alloting huge targets but worst in getting assistance for departments in solving customer complaints. Mental and physical health of staff seriously affected. Threatening messages through WhatsApp. Have to contact customers through personal mobile so that staff has to attend customer while at home and holidays.

Likes

Salary benefits

Dislikes

Worst Work Culture,don't waste your potential just for few more money.Huge Target Pressure and Politics, Nepotism at peak only malayali people sit and enjoy being here ,while other staff are tortured , harassed on daily basis.No matter how Educated,good Employee you're if you don't meet their Targets and don't Butter your senior each and every minute.People in Other part of India except kerela don't even know About Bank so think about it how difficult will be To meet Target,even if you meet Targets you have to Butter.If you like to get treated like animal then you guys can join

Likes

Less Pressure Salary, Perks & Other benefit

Dislikes

Words Would be Less to Describe the Disliking Outdated Bank Policies Terrible Management at top No Vision to Serve & Retain Good Customers No Marketing & Promotion Brand Name is hardly Known to people

Likes

Salary and work structure is just like a Govt. bank. IBA scales are maintained. Also the work life balance is quite decent compared to other private sector banks. Most of the employees are quite young (below 35 years) so that is an added advantage too.

Dislikes

Sometime too much of regulations and rules hurt the business