Shell IT Operations Manager salaries in Customer Success, Service & Operations in India (Updated 2025)

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An excellent company that takes care of its employee. Good salary and perks. Work-life balance is great so are the colleagues.

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Big organization bureaucracy is some times annoying. Hikes are moderate for most.

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great place to work with . perfect work and personla life balance. compensation is great

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they do not recruit back the employees who left the company before due to personla reasons. I was actually very much interested in coming back to shell but i was not given an oppertunity

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... the nature & company needs to save cost so that their package can be increased. Makes you feel special & healthy - Top folks & County Chair Team will make you feel special by making you work extra in India and paying you just as much that one can barely buy peanuts ensuring that your health remains at optimum level so that you deliver all the tasks and their package, Bonus & stocks increases. Work from Home - Literally it means work from home a comfort that you have because one needs to work for 15-16 hrs to ensure that your contribution helps top level travel more, work less and enjoy more comfort in their pay package and benefits. Make you feel rich:- Pay structure is so wonderful that we you feel you are from the lineage of Ambani & Adani and you don't need  money in your hand. I was so moved by this gesture I almost went to Antilia to stay with my family. Makes you believe in reincarnation- no matter which faith you belong to top management ensures they are not biased and you believe in reincarnation so that you can do your non office work in your next life. Healthier team - Management ensures that they run special events to pressurize the staff every year as reorg (fancy names like Reshape, Evolution etc..). As a result the top performers or the cream layer staff gets frustrated and moves out of the organization as a result the team is left with non cream staff (non performer) and hence healthy. We all know cream is not good for health & for company as well. Vocal for local -  Indian management is so pro vocal for locals that they will never let them out of the country & ensure that they are so deeply routed for the country that they do not ask to go out of the country for a job. Brings Maturity - within 4-5 months of joining you'll realise how mature you have become as you'll be taught that you have to work harder and harder so that the bank balance and perks increase yours but of the top management. Cost effective - Indian management is so cost effective that even after giving peanuts they will find a way to reduce that next year which helps them to increase their by the same percentage they reduce for others. Cost management - A speciality of the company is to manage cost effectively. They will reduce the spent on required things but will spend lavishly on things which are not required e.g. coffee area renovation every 2 years, world class speakers and amplifier to play music in the cafeteria where you can forget the office tension while eating lunch from a provider who cares less. Non biased approach - Top management not biased at all for diversity. They will ensure that there is a diversity at top level even though the person hired at the role doesn't know anything but that's okay as one of the goals of the organisation is to be a top Diversity and inclusive organisation. Fair Management - top management in india is consistently fair and non biased to the organisation goal. Irrespective of being the low cost establishment globally Indian management always ensure that the staff in India consistently gets lesser benefits, perks, bonus, stocks and salary compare to other establishment across globe. Such a dedicated management is rarely seen

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Mangement and thier style of work

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For now nothing to say. Every benefits were stopped in the name of cost cutting.

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... industrial mindset of absorbing employees blood and not providing any benefits. Promotion takes minimum 6 years, And salary standards were only 40-50% compared to others and not 75%. Top level of management focus on how to destroy the shell culture and make own benefits.

Likes

Large organisation / big brand Diverse business and people Good pay on paper Work life balance - depends on role or project to project

Dislikes

No vision in IT, leaders/managers are merely postman. Your growth and job security is 100% dependent on your leaders and 0% on work quality you deliver. I have seen absolute poor performers getting promoted and very good performers struggling to keep job during frequent reorgs. Lot of care / safety / people Dev only in powerpoint slides. They don’t act what they preach.