ServiceNow Technical Support Engineer salaries in Customer Success, Service & Operations in India (Updated 2025)

Likes

The work-life balance is very good here. People are not behind you, you get sufficient time to complete the work. Managers are very supportive.

Dislikes

Getting a promotion after Senior Software Engineer is very tough. If you get higher in the high salary band then you will not get a good increment next year onwards. They will try to normalize your salary depending on your current designation. You get to work on the ServiceNow platform, so you will be learning how that platform works. You will not learn about things happening outside just keep learning specific things about the platform.

Likes

Very smart people, interesting work, good compensation

Dislikes

Career growth is not upto the mark. SN shapes people to be very SN like, who understands only their internal tools and who are oblivious to what is happening in the outside world: that is problematic. No international relocation. Indian managers dance to the tune of their M2s residing in US. Developer tooling is horrible, late night meetings everyday, you are basically expected to take calls throughout the day, even Friday nigh 11pm.

Likes

ServiceNow offers an excellent work life balance, competitive salary and benefits along with job security plus job satisfaction. Additionally, there are ample opportunities for learning & growth here.

Dislikes

No dislikes to mention

Likes

Nothing

Dislikes

...but no knowledge of any professional ettiquetes or exit or any company process Company saves money by delaying payments, benefits, firing employees in probation period itself just before when the bonus is just about to be given to them. RSUs company keep with it till one year and before that only most employees are either fired or asked to voluntarily resign otherwise they will provide termination letter No support in case of medical emergency. No humanitarian principles follow. Bolte hai na"Naam bade aur darshan chote" Recommend not to join this company whether as fresher, middle level or as experienced because there is no career growth and you are always in firing zone by dominant egoistic proudy managers. HR are helpless and puppets of managers. Quick hire and quick fire Delay in payments

Likes

...ceNow platform for any application development - Employee friendly HR policies - Great compensation and benefits

Dislikes

- Work/Life Balance - Day to day work can be hectic based on the project timelines