Sberbank Branch in India Customer Success, Service & Operations Department Salaries in New Delhi

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The work culture there seems to be highly disorganized. Designations are assigned arbitrarily, with juniors being promoted to lead positions while those who joined earlier are treated like subordinates. Many of these leads lack the necessary experience and work without adhering to any structured rules. The company doesn't have foundational resources like an architecture diagram or even a database architecture diagram in place. There is no adherence to coding standards, which creates inconsistency. They begin development before finalizing the Business Requirements Document (BRD) and frequently change the requirements mid-way through the project. There's also no structured review or pointer system in place. Even basic autonomy is lacking—Developers don't have the freedom to name classes themselves and must seek approval from so-called leads. These leads often provide nonsensical names, and when questioned, they defend their choices with illogical justifications.