Plaza Premium Lounge Guest Service Agent salaries in New Delhi

Likes

...gement is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.

Likes

The policies of company, the staffs, financial growth, good for beginners to start their career as the company provides amazing seniors to teach u better.

Dislikes

It may be the only company which provides salary to their staffs till June I appreciate it and always be thankful for this. But the company should provide can facility to their staffs even for that they cut their salary bcoz of that I can't able to come or join the shift

Likes

...NT IS SUPERB APART FROM THAT PLAZA PREMIUM GROUP CARES A LOT ABOUT EMPLOYEES..THEY OFFERED TRANSPORT, MEALS, BONUS AND UNIFORMS. YOU GONNA LOVE IT.

Dislikes

NOTHING FROM MY SIDE.

Likes

Visionary Leadership: The founder, Mr. Song Hoi See, is an inspiring leader with a clear long-term vision for the business. His entrepreneurial spirit has elevated the company to a global stage. Staff-Oriented Mindset: He genuinely values employees and often emphasizes the importance of teamwork, staff welfare, and professional development. Supportive Culture at the Top: Senior founder-level leadership is approachable, values feedback, and has a positive influence on overall company direction. Opportunity to Observe Multiple Functions: Due to overlapping responsibilities across teams, staff are exposed to a wide range of business areas, offering unique cross-functional learning experiences. Exposure to Airport Operations: Working in the airport service industry offers a fast-paced and dynamic environment with international relevance.

Dislikes

Poor Mid-Level Leadership: Some senior-level managers exhibit unprofessional behavior, including frequent outbursts and yelling in the workplace, creating a highly toxic environment. Lack of Clear Communication: Instructions and expectations from project leaders are often vague and inconsistent, leading to confusion, rework, and blame when outcomes fall short. Disrespect for Work-Life Balance: Employees are often contacted late at night, during weekends, holidays, or while on leave, and are expected to complete urgent tasks without compensation or consideration. Inadequate Onboarding and Role Clarity: New hires in senior roles are sometimes brought in without clear guidance, resulting in role confusion and productivity loss. Public Outbursts: At internal or external events, there have been occurrences of unprofessional public behavior by certain leaders, which can be embarrassing and demoralizing. Weak Staff Benefits: Annual leave allocation is minimal even for long-serving staff. Perks such as free company service usage are not available to employees, and basic amenities like coffee were once removed until staff complaints reversed the decision. Blurred Departmental Boundaries: Due to understaffing and mismanagement, departments often take on responsibilities outside their scope, leading to inefficiencies and frustration. Lack of Effective Training: Learning and development initiatives are generic and do not adequately equip staff with skills for role-specific growth or advancement. Disorganized Internal Structures: There's an ongoing mismatch between job scopes and deliverables, often causing friction and delays across teams.

Likes

Everything culture, working ethics, environment, senior support and employees are kind and friendly i never ever have had such a ln exilent experience in any industry PPG is far far better in services as well as internal employees behaviour.

Dislikes

nothing