Packt Publishing Senior Customer Service Executive salaries in India

Likes

The work culture is really good here. Especially during Covid, the management provided support to help staff with financial and any sort of help that could be required. The work from anywhere culture has really been an add on.

Dislikes

The amount of work and salary are not justified.

Likes

...ronment and culture. Teammates are supportive and the management is transparent. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.

Dislikes

There is nothing to dislike while working at Packt.

Likes

The overall culture of the company is good. Employees are helpful and the HRBP personnel do pay attention to employee problems. As a publishing firm, Packt is a good place to learn the nitty-gritties of the publishing and eLearning industry. Luckily, I was blessed with the best team and managers in the beginning. There are great learning opportunities if you are ready to take the ownership and show probable interest. Good place to learn stakeholder management and you get to learn to deal with stern authors.

Dislikes

...mployees. The second thing that is of high concern is the compensation offered. You might start with a decent salary, but keep in mind that there are high chances that you would be working on the same salary for the next 2-3 years. The company has no annual increment policy. You would only get a meager increment if and when you get promoted. Now, this leads to a third problem, where you cannot expect a promotion or even apply for one until you have completed 12 months in the organization. That too after 12 months, the actual promotion procedure completes in somewhat 6-10 months. So basically, you can expect yourself to be working on the basic compensation for at least 2 years. The company has no loyalty toward its employees. Your career might show an upward trajectory, but in terms of higher designation, growth, and compensation you will always be stagnant. Apart from this, there is a very strange policy of changing teams and designations, and every time you go through any of these changes you will have to face a probation period. This constant change brings you back to a place where you started from, waiting for 12 months again for a promotion or increment. As an organization, I will never recommend anyone to work here.

Likes

The best thing is the work culture of the company and flexible timing. And if you are fortunate then the the best team members and colleagues to work with to help and motivate you in the company.

Dislikes

There is no job security anytime anyone can leave or be removed. The growth of salary and career is quite slow which can be worked on.

Likes

Work culture and life balance. Flexible hours and informal dress code.

Dislikes

Low career Opportunities and no compensation and career growth. Low salary growth too and no respect to the executive. The company management only thinks about the numbers of titles instead of the quality. Every time a new process change disturb the working process the TLS system is if no use. The management does not prototype the process before bringing it up.This disturbs the whole pipeline and also the work environment.Hope management thinks on it.