Novartis Customer Service and Operations Team Lead salaries in India

Likes

Work life balance is good for most of the teams. Good perks like pat leave is 6month, relaxed leave policy.

Dislikes

No scope to learn something new or ground breaking. Pay is below industry standards. Every 2-3 years they keep changing the process or team structures.

Likes

Unbossed culture (mostly) Flexible Timing (most of the teams)

Dislikes

1. TFG - Heavy cost-cutting. Clearly visible in various aspects 2. Sandoz division spin-off 3. Too much hiring from some orgs (ZS, IQVIA). People from those places bring & spread their toxic servicing client mentality (especially for IQVIA). Eventually this led to some sort of micro-management. 4. No free food. Paid food is overpriced and has no taste No cab for regular shift people. 5. SNOW - pathetic project creation tool. 6. Productivity goes for a toss as there are so many formalities 7. Promotion can be biased. have seen people climbing the ladder by organizing events.

Likes

only learning i liked about Novartis.

Dislikes

... even bother to look after employee complains. absolutely extinct department. 7. managers will call personally and ask employees to work on saturday and sundays without any extra pay. 8. they retaliate against external/ contractual employee if not listening to them. 9. raising against management with valid issues is not taken seriously. Overall -SCM is the worst department to work.

Likes

...earn a lot about the pharma industry but you might not grow technically so much. Hikes and bonus are decent

Dislikes

If your managers and TL are not good, they will not want you to develop and take credit for your work. You might feel level of comfort and but there is fear of being obsolete, since you might not be learning new technical skills

Likes

Nothing much only salary is on time as per payroll calendar.

Dislikes

Late promotion cycles. Promotion and salary hikes are given to people closer to management. Favouritism to department managers play key role here in development