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NatWest Group

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4.1

based on 2.6k Reviews

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Mumbai
Customer Success, Service & Operations

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NatWest Group Customer Success, Service & Operations Department Salaries in Mumbai

based on 47 latest salaries
Designation Avg Annual Salary Open Jobs

Senior Analyst

2 - 8 years exp. · Mumbai (11 salaries)
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₹3.8 L/yr - ₹9.8 L/yr

Deputy Manager

7 - 10 years exp. · Mumbai (3 salaries)
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₹5 L/yr - ₹8 L/yr

Analyst

1 - 4 years exp. · Mumbai (3 salaries)
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₹2.5 L/yr - ₹5.4 L/yr

Customer Service Officer

8 - 11 years exp. · Mumbai (3 salaries)
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₹3.9 L/yr - ₹5 L/yr

Unit Leader

9 - 12 years exp. · Mumbai (3 salaries)
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₹5.8 L/yr - ₹8.3 L/yr

Senior Associate

7 - 9 years exp. · Mumbai (AmbitionBox Estimate)
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₹4.5 L/yr - ₹17.4 L/yr

L2 Engineer

5 - 6 years exp. · Mumbai (AmbitionBox Estimate)
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₹2.7 L/yr - ₹3.5 L/yr

Manager Customer Service Operations

7 - 10 years exp. · Mumbai (AmbitionBox Estimate)
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₹4.2 L/yr - ₹7.3 L/yr

Associate Vice President

12 years exp. · Mumbai (AmbitionBox Estimate)
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₹25.5 L/yr - ₹26 L/yr

Delivery Operations Manager

13 years exp. · Mumbai (AmbitionBox Estimate)
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₹7.5 L/yr - ₹9.5 L/yr

Team Lead

10 years exp. · Mumbai (AmbitionBox Estimate)
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₹7 L/yr - ₹16.7 L/yr

Senior Process Associate

4 years exp. · Mumbai (AmbitionBox Estimate)
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₹3.6 L/yr - ₹6.3 L/yr

Senior HR Executive

14 years exp. · Mumbai (AmbitionBox Estimate)
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₹6.6 L/yr - ₹8.4 L/yr

Process Analyst

2 years exp. · Mumbai (AmbitionBox Estimate)
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₹3.3 L/yr - ₹4.3 L/yr

Deputy Team Leader

7 years exp. · Mumbai (AmbitionBox Estimate)
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₹5.4 L/yr - ₹7 L/yr

Senior CSO

5 years exp. · Mumbai (AmbitionBox Estimate)
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₹2.1 L/yr - ₹2.6 L/yr

Service Specialist

16 years exp. · Mumbai (AmbitionBox Estimate)
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₹21.6 L/yr - ₹27.6 L/yr

Service Relationship Manager

13 years exp. · Mumbai (AmbitionBox Estimate)
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₹11.4 L/yr - ₹14.5 L/yr

Senior Product Manager

14 years exp. · Mumbai (AmbitionBox Estimate)
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₹12 L/yr - ₹15.4 L/yr

Assistant Project Management Office Manager

12 years exp. · Mumbai (AmbitionBox Estimate)
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₹18.4 L/yr - ₹23.5 L/yr

Last Updated: 25 Sep, 2024

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2w
a technical project manager
Deadend
Hi, I'm here to share a part of my journey from the past 12 years in my career, I started from a package of 3.6LPA in 2013 at iGate and due to a few bad decisions on my career and worthless advices from people who are always pessimistic about the industry, I switched two companies and landed in a start-up with 2.4LPA. I worked hard nearly 8-16hrs a day single handed researched, built and managed an entire vertical of a project for 8 years. When the company didn't value my contribution and thought I was too young to become a manager, I had a package of 6LPA and Senior developer in designation. I switched for obvious reasons to a TL role for 12LPA and now at the same company I'm a TPM on the basis of my contribution with 48LPA as a fixed component. I feel outclassed in terms of having a fancy CV with certifications, I feel like CTC has hit a peak with 48LPA being fixed and nearly 40% in Variable. Most companies are hesitant to hire me because of this. What should be my next move?
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Salary related reviews for NatWest Group

4.2

Rated by 10 employees for salary & benefits

Senior Analyst in Chennai

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 27 Dec 2023
4.0
 for  Salary and Benefits

Likes

The environment is very friendly and it's very accommodating especially for women. There is good work life.

Dislikes

The pay and hike is a bit low compared to the market for certain units. And it only offers one way cab.

read more

Analyst in Gurgaon / Gurugram

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 10 May 2022
1.0
 for  Salary and Benefits

Likes

Nothing at all. Its the worst company to work for.

Dislikes

.... Wont pay your shift allowances and you will keep working without any benefits. They will deduct tour salary for transport. They cant provide you free transport, food. No benefits. The HR policy has gone totally against the employees and in favour of managers and higher level. So if you are a hard working person dont go there.

read more

Customer Service & Operations Analyst in Chennai

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 23 Apr 2022
3.0
 for  Salary and Benefits

Likes

Best place to work as a fresher to 3 years experience ,very good work life balance,30 paid leaves 12 sick leaves ,and other leaves provided. In my 6 years I have never seen company fires anyone, so job security is very good Enjoy work with other activities. Managers are helpful and company work culture is friendly.

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Dislikes

1.Pay varies department to department though post is same ,which is not good 2.Hike and bonus is very limited ,Hr policy only favours manager, 90 days notice period which is very strict 3.slow growth 4.everytime only work ,no skill development and personality development 5.promotion is slow ,as talent is not recognized, hiring managers only promoting people having more work experience along with known person 6.company see their senior staff as burden and hires freshers to give less salary and give very less salary as you gets experience.

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Assistant Manager, CAMS (working remotely)

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 29 Jul 2024
3.0
 for  Salary and Benefits

Likes

It's a company focused on well-being and work-life balance, although depends on the department.

Dislikes

Does not pay well. If you get an industry payout scale, they will just match lower threshold to remain in the range.

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Senior Analyst SME in Chennai

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 21 Jun 2022
2.0
 for  Salary and Benefits

Likes

Good work environment and culture. teammates are supportive, company policies are okay, appraisals are okay Hike percentage is less and bonus too.

read more

Dislikes

There is a lot of politics and the management doesn't address our issues. Salary & career growth is slow.

read more
see more salary related reviews

NatWest Group interview questions by designations

Software Engineer (18)Customer Service & Operations Analyst (15)Operations Analyst (13)Analyst (11)
View all 182 interview experiences

Know more about NatWest Group Mumbai

More about working at NatWest Group

NatWest Group Salary FAQs

How much does NatWest Group pay per year?
The average NatWest Group salary ranges from approximately ₹0.1 Lakh to ₹0.2 Lakh per year for a Office Boy and ₹80 Lakhs to ₹1.1 Crore per year for a Director Finance. Salary estimates are based on 47 NatWest Group salaries received from various employees of NatWest Group. NatWest Group employees rate the overall salary and benefits package 4.2/5 stars.
What is the highest salary in NatWest Group?
The highest-paying job at NatWest Group is a Director Finance with a salary of ₹80 Lakhs to ₹1.1 Crore per year. The top 10% of employees earn more than ₹28.23 lakhs per year. The top 1% earn more than a whopping ₹52 lakhs per year.
What is the minimum salary in NatWest Group?
Minimum salary at NatWest Group depends on the role you are applying for. For Operations Analyst the minimum salary is ₹2.5 Lakhs to ₹8 Lakhs per year, and for Customer Service & Operations Analyst the minimum salary is ₹2.5 Lakhs to ₹8 Lakhs per year and so on.
What is the salary package for freshers in NatWest Group?
The average salary at NatWest Group for freshers varies from ₹2.5 Lakhs to ₹4 Lakhs per year for Operations Executive and ₹8.2 Lakhs to ₹15 Lakhs per year for Software Developer.
What is the notice period at NatWest Group in Customer Success, Service & Operations Department in Mumbai?
According to AmbitionBox, 53% of the NatWest Group employees in Customer Success, Service & Operations Department in Mumbai reported a notice period of 3 Months, 20% reported a notice period of 2 Months and the remaining reported other notice period durations. This is based on 15 responses on AmbitionBox in last 2 years.

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Average annual salary in Customer Success, Service & Operations department at NatWest Group , Mumbai is INRunlock blur . Salary estimates are based on 47 NatWest Group latest salaries received from various employees of NatWest Group.

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