Narayana Health Senior Customer Service Executive salaries in India

Likes

Like working in a govt hosp... nobody questions you so no pressure in that way..if u keep on doing your work quietly you can stay in the company for years together..nobody cares actually.unlike other corporate hospitals

Dislikes

...k ..no appreciation and instead you are made a scapegoat in case of any issue. Salary is less than market standards. Toxic culture of boss pleasing people.people who are old in the system just won't let you do your work peacefully and try their best to put you down.only way of survival is either be a boss pleaser say yes to every work even if it isn't your responsibility or keep on working quietly without raising your voice or just change your job.The culture sucks big time.

Likes

...tened me and took me in a room and forced me to resign by threat of termination. They did not write anything on mail also and did not gave any confirmation on my clean BGV, salary or experience letter. The reason I stayed even after tolerating so much mental trauma was only to fix things for which I constantly apologised my HOD even without being at mistake but she told me clearly that she does not care, and I should stop talking to her. I once considered her my mentor and admired her so much but her ego was bigger than anything else or anyone's career. This has been a pattern in her as I came to know that she has tortured and done similar things with 11 more people in the team who left because of her toxic attitude. Me along with those people also went to the CEO and spoke but things became worse after escalating against her. She is a great manipulative person and the CEO and Head HR is well connected with her supporting her as they are family friends. This is the 1st ever company in my 5 years of experience which has caused so much mental trauma to me leading to suicidal thoughts also but even after the mail from my side about the forced resignation to the founder and chairman of the company no one helped me. This was not expected from such a well established brand. These people are spoiling Dr. Devi Shetty's name and his vision also. This HOD even kept blackmailing me for 6 months that she will send one mail to HR and get me out of the organisation. She even yelled at me top of her voice and called me toxic, negative and bottleneck infront of team members.

Dislikes

Marketing team's culture is very bad and toxic because of the head of category and marketing team. The CEO and Head HR also supports her because they are family friends. 12 people including me have left the company because of her toxicity and mental torture she did to us. Other people left early but I was someone who kept trying to fix things but she made sure that she gets me out and eventually framed me and forced me into resignation by threat, blackmail and in an unlawful way. HR in this organisation works only for the leadership team and does not support any other mid level, junior level or any employee. I was once promoted because of my good work in just 10 months but only because HOD has her big ego she got upset to me for a small thing and disagreement which led her to plan and plot against me for 6 months. These 6 months were metal torture, harassment for me.

Likes

Work life Balance

Dislikes

Salary structure very bad, Performance Appraisal being absolutely biased & Bad increments, Very Biaised about Promotions, Giving Retainers to particular category of staff who are Pet Peeves of Managers, Very Poor Employee Benefits in terms Of Leave Policy, No Work From Home Policy, Extra Benefits like providing refreshments to staff and additional perks like Ex Gratia or Puja / Diwali gifts to staff.

Likes

IN THE NARAYANA HEALTH SALARY IS PROVIDED AT THE FIRST DAY OF THE MONTH. RIGHT TIME, RIGHT SALARY.

Dislikes

IN THE NARAYANA PARTIALITY IS VERY COMMON. HERE MOST OF TIME PROMOTION HAS NOT HAPPENED PROPERLY AS PER SOMEONE’S ABILITIES OR HARDWORKING.

Likes

I like few consultants...they are very hardworking and empathetic to the patients as well as other employees

Dislikes

... doctors and other staff, creating an uncomfortable and demotivating atmosphere. Overtime Work: HR and some in-charge consultants often assign overtime duties without providing adequate compensation, which is not only unfair but also demoralizing. Unpaid Work:Despite putting in the extra effort and time, the company fails to compensate us for the additional work done, which affects morale and overall job satisfaction. Unfair Practices: There are instances where in-charge doctors prioritize their own benefits, leaving the rest of the team feeling unsupported and undervalued. I hope these concerns can be addressed to create a more supportive, safe, and respectful workplace for all employees. Because of these issues i had to resign from there...