Microsoft Global Service Center Support Escalation Engineer salaries in India (Updated 2025)

Likes

Good learning curve

Dislikes

Low salary, no work life balance, managers try to squeeze every penny out of you, asking you to take up multiple projects, extra work like handling initiatives all in addition to working 12hours for your project.

Likes

Good perks, and permanent work from home in my team

Dislikes

Low Salary, Late night calls, Greedy and lier leadership will make sure to end your career goals, they constantly threat you to fire due to cost cutting to keep everyone on their feet. At last, The leadership has no planned goals. Please don't join MCAPS at all, Hyderabad Office India.

Likes

You will get the salary what was promised.

Dislikes

Specially IST Management is worst , pathetic and people are un aware of process and work ethics. They prefers favouring and all decisions are biased. Being a vendor employees it makes it worst. They don't treat this role respectfully and treats you so bad .They have a term known as FTE and vendors and they call you by that . It's so ugly to be a part of it .

Likes

Perks are good. Good infrastructure. Good brand name.

Dislikes

Don't join Microsoft global delivery. Don't mistake it for Microsoft IDC(Indian development center). Global delivery is a service based entity of Microsoft. You are not going to work on any products. The TDM's lack effectiveness and professionality Unfair appraisal system No Job security No job satisfaction. Often works on trivial things which doesn't add any value to professional growth. No learning in the work that you do

Likes

Some Good People who were there from few years

Dislikes

Forcing employees to work on one full time and 1 part time project for months together, which became habitual for managers, if you oppose they take it as offence