Mahindra Holidays & Resorts Manager Customer Service Operations salaries in Chennai

Likes

Gives salary on time. Gives Bonus.

Dislikes

Limited career growth opportunities and stagnant salaries. High stress levels and long working hours, particularly in sales Dissatisfaction with the company's internal communication and lack of transparency. Limited work-life balance and expectations of being available more than work hours. Poor work-life balance, with long hours and working expected on holiday. Poor management and leadership, leading to unclear expectations and conflicting priorities

Likes

On time salary Nothing else… everything else is negative

Dislikes

- Work pressure You have to give a sale on daily basis which you cant since the product is a luxury product which no one needs. The managers will pressure you and make your day horrible if sale is not given - No work life balance You have to work 365 days. Regardless of the policies they have, your leave is in your manager hands which he will not give you. You get one day week off from monday-Thursday only for first 3 weeks, final week there is no off.. Saturday and Sunday are compulsory working. Even during week off they will fix an appointment and ask you to go -incentives Everything is fake. They have so many eligibility criteria for getting eligible to get incentives. Good luck passing everything. Even if you get incentives they have clawback system where they take the incentives back from you if the customer leaves the membership plan which will obviously happen because of zero service provided to them. Basically you’ll get good incentives this month you’ll feel happy which will be taken back next month itself 😂 it’s rotational - Zero service They basically ask you to scam people, give so many false assurance to clients to covert them, even if you refuse to do these your manager will do and make you handle the client so in the end you will be trapped and debit will be initiated from your salary if the client escalates -Politics Constant work by managers to kick people out from the company, you need to be on their good side to get opportunities and save your job

Likes

You will get your salary on time

Dislikes

pathetic work culture, if you are working with club Mahindra it means you don't have any other option, even managers are also very abusive and if you are complaining against him overall management is against you. no one care about forntliners. no weekoffs, no work timings

Likes

Salary on Time

Dislikes

1. The promotional schemes at Club Mahindra exhibit numerous critical issues. 2. There are significant obstacles in the hierarchy of senior managers within the organization. 3. The company's employee culture necessitates substantial improvements. 4. Feedback indicates glaring deficiencies in the food services provided. 5. Alarming concerns have been raised regarding the mistreatment of employees, demanding an immediate overhaul of workplace practices. 6. The demanding work hours and scheduling expectations for relationship managers demand thorough scrutiny and adjustment. 7. Office dynamics are severely affected by rampant instances of detrimental team politics. 8. The existing work culture poses a formidable challenge that demands extreme urgent attention. 9. Collaboration and unity between teams urgently need improvement, as evidenced by reports of internal discord and negativity perpetuated by managers.

Likes

Timely Salary - one of the standout positives is the assurance of receiving your salary on time, regardless of circumstances. This consistency provides financial security and peace of mind

Dislikes

* Excessive work pressure The predominant focus on meeting targets can create pressure leading to stressful work environment. Moreover resorting to alcohol as a means to appease to superiors is concerning and unhealthy. * Poor Work life balance The unpredictable nature of work hours and the expectation to be available at all times and makes achieving healthy work life balance challenging. Additionally being sent alone to out of the city just to grab a sale is additional cruelty * Misleading Policies - promises of benefits such as travel allowance are often contingent on meeting unrealistic targets. It gives additional disappointment. * Incentives Policies - It is designed in a manner that makes it more difficult for employees to earn their due incentives, undermining motivation and performance. * Leave Management - Managers tactics to prevent employees from taking leaves, especially by creating artificial obstacles related to the unmet targets, deprive individuals of their rightful time off and contribute to burnout. * No HR Hold & only Br Mgr dominance - The hr is for no use, if an employee is hated by branch manager, then he cannot survive, he has to bribe him for his living. The HR cannot do anything even if the candidate is potential Atleast DONT JOIN PITAMPURA BRANCH IN DELHI. And if anone wants proof of what IAm saying IAm ready to share screenshots.