M2P Fintech Customer Success Lead salaries in India

Likes

Process driven management Lots of extra activities to motivate employees Secured job whether you are performing or not

Dislikes

Acquiring lots companies to grow higher by cutting competition but at the same time not thinking of customer service also acquired employees. There is a step child feeling in acquired employees. No one bother about customer service, deadlines, timely deliveries etc.

Likes

Good to learn product knowledge.

Dislikes

- Job security is not secured I recommend if you are looking for job secured this is not place for you. - No recognition for your efforts and contributions just be available 24/7 on teams - They pull you anytime on teams call - Director don’t care about you not trying to understanding circumstances. Just need Answer yes or no. First there is no process and expectations are like developing AI launching to moon. - director is really biased. - No work satisfaction, team lead work here is notifying resources coming office time and going office time. Because he is close to director - company culture is really bad and no process of work.

Likes

1. The colleague who are there since last few years are really helpful and coordinating. 2. You will learn Multiple items regarding Lending if you work here 3. You will definitely be admired with the vision of Muthu, Madhu, Prabhu sir and the way he handled the stuffs.

Dislikes

1. Product is not stable after 12 years 2. Product team so called as Scrum Masters are the worst here. They don't know there own system. And not able to learn, help and understand 3. Sales so called BD team thinks they owns you and can treat you like servant. They don't know what we have and what we support they just sale randomly and out pressure for delivery 4. Management is not serious or having there own internal politics which exploit the team 5. Toxic work culture no working hours. They can ask to work post office hours weekend and if something went wrong then it's onboarding team fault 6. Senior SPOCs are not aware what is happening and what is required they will simply put blaim on team. 7. For the sake they called having office at different locations but you need to work from the Product location for us it's lending FF Bangalore

Likes

Nothing as such It is worst organisation I have ever worked in my entire career. Please note that this is a genuine and honest review of a top performer within m2p. Please don't join here just by seeing LinkedIn posts of people. All of them are perfect example of hyprocites. All the principles they post on LinkedIn are applicable only on social media and not on ground.

Dislikes

1. Zero work life balance 2. 100% political office environment 3. Short sighted leaders in banglore 4. No smooth collaboration between the depts but leaders take 0 action about it 5. Don't join here even if you don't have a job. It is that bad in my opinion. You can wait and get a better one defenitely. 6. Corrupted Top Management in every means that they can call you anytime including weekends and ask you to work out. Saying NO to this will make you their enemies. 7. Constructive criticism for improvement is considered offensively and people take you as enemies. 8. HRs in banglore hardly gives JDs for any candidates getting hired. It is highly unprofessional environment in every way

Likes

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Dislikes

Internal politics dehumanizing, no recognition. Recognition is determined by your level of intimacy with your platform engineering manager, not by your level of effort, commitment, or loyalty to the company.