Lumen Technologies Senior Customer Support Consultant salaries in India

Likes

Not as good as it was earlier before merging with Level 3 Communications. As of now the economics conditions are not good, No Job security, Salary is good but no appraisal since last 2 years, Work life balance depends on project, If person are average in technology/knowledge then forget about surviving, good place for learning.

Dislikes

Hiring and Firing technology, they create rumor to calm down employees before taking any action of firing, Suffer offshore people if anythings happen negatively.

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base.

Dislikes

Compensation is decent, but growth is slow.

Likes

Good work environment. work-life balance. Free cab if you are shift is after 12:00PM.

Dislikes

...y has given 0% hike and average bonus amount. No Transparency with management. Comparing to Other product based telecom company like AT&T and verizon, salary is below market level. No Work from home option.

Likes

...2022-May) since I joined. Hike : depending on project and can expect 0 to 12%. Before Covid transport was free now you have to pay or it will deduct from salary. Group health insurance exclude your parents and you have choose for extra amount. As of now its WFH and they are planning for hybrid model. No free food and you have to pay n get it @offce Cafeteria but yes pantries will be there to have your tea coffee for free. We used to have team outing once in a year, now that looks like disappeared

Dislikes

You have to struggle for promotions and some times you will not understand the delays or no growth