Lentra AI Customer Success, Service & Operations Department Salaries in Pune

Likes

I appreciate working at Lentra because it is helping build my career and ut is a Fintech company which makes my resume look good.

Dislikes

There is room for improvement in areas like promotion, salary, benefits and work life balance.

Likes

Worked on latest tech, good teammates

Dislikes

No compensation and benefits, No increament, office politics, rude and slow management. Worked on weekends. No work life balance. Credit takers People have less knowledge but they pretend they know all the things. No job security recently they fire good amount of employes.

Likes

People working at development level are nice n chill Good salary if you can show ur work

Dislikes

All of the mid to higher level management are dumb They as lazy as a sloth and expect u to work long hours doing there work with unknown requirement then demean you after u get your work done Blame game they make you escape goat from there seniors No documentation and expecting to work on project in 1hr KT

Likes

There is a lot of potential for learning for freshers when they are in the right team.

Dislikes

(1) Compensation is below industry standard. (2) It is a startup so there is a lack of structure in alot of places. (3) Management has very little technical knowledge, so it is very difficult to make them understand technical challenges. Management makes commitments without proper planning or feedback from product team. (4) Juggling between multiple tasks at a time (I am not talking about 2-3 tasks, I mean 6-7 tasks) (5) No action is taken on feedback for improvements. (6) Work force consists of underpaid, overworked and un-appreciated people, which results in a un-motivated and low-energy environment. Except for a few people, noone is willing to help. (7) Leadership does not have a clear goal or direction. There are new milestones set evey 2-3 months, abandoning the previous goal. (8) Expected to extend working hours and provide support on weekends. Even for a startup it's too much. (9) Departments like HR, accounts etc are the worst. No resolution for any issues raised, just give excuse or put the blame on the employees only. In short: Good to start your career if you want to learn. But the culture and environment is abysmal.

Likes

There is a lot to learn about technical and non-technical areas. The domain is very much stronger and much secure to work within. You'll get to work with so much of talented peoples here.

Dislikes

...s, salary increaments are very much poor if you're working for a long term here. Salary structure is not up to the market standard for existing employees. The statement differenciates when we talk about higher management. It's quite dissatisfying.