Lenskart Customer experience Specialist salaries in New Delhi (Updated 2025)

Likes

The only thing perfect is that your salary will get credited on time without any delay.

Dislikes

Work culture is pathetic, the upper management level will discriminate you according to your gender and religious.

Likes

Lenskart has no Regard for your personal life. They make you work 18-hour shifts under the guise of a 9-hour shift, without pay, and the incentive plan is huge, but no one ever gets it because they have found many ways to cut incentives. Working here is a lot of stress. After working for 3 years and managing 2 stores, I increased the revenue of the first store from 11 lakhs to 24 lakhs and the second store from 17 lakhs to 19 lakhs, but my salary saw no growth. They keep saying "what have you done?" There is no appreciation for the store manager or salespeople. They only appreciate optometrists because they think that without optometrists, they can't run the store, but they believe the store can easily run without salespeople and managers.

Dislikes

Personal life block No appreciation Low appraisal No incentive They think we are Robot & housekeepings

Likes

Salary on time

Dislikes

...icy but on the other hand for the stores they have set the benchmark for return. Those who need salary on time they will happy to work with Lenskart.

Likes

Overall V.v.v.poor experience & pathetic firm..

Dislikes

🦻👎👎👎👊 1.Daily basis 3/4 hour extra time work.. 2.After Extra time work they can't provide full salary. 3.If store Target achieve, incentive not given to staff. 4.Daily concall 8/10 in unprofessional language. 5.Any time transfer to manpower 1 location to other. 6.Manpower crunch always. 7.Mistrey Audit used for staff cut incentive. 8.HR policy for Harrasment (Not support for any staff) 9.Store expenses used first for pocket when expenses submit for approval not approved. 10. If you stand store for growth 📈 they not appreciate. Moral of story :- Waste time & experience. big👎👎👎

Likes

Salary gets credited on time.

Dislikes

Frequent shuffling of stores. Baised and unprofessional behaviour from AOM. Partiality and politics prevails within the cluster. If you are not a big Jalra then you have to suffer. All your efforts will not get unnoticed and will not be appreciated and your growth will be stopped by the AOM by giving bad remarks to the organisation. If you are a female employee then you can survive here, you will get all privilege by being nice to the AOM. Very cheap mentality.