Jupiter Money Senior Customer Service Executive salaries in India

Likes

Nothing.

Dislikes

Jupiter exploits the employees by giving high profile job roles without any increase in pay. Along with this, while giving you these roles, they make it seem like they're doing you a favor. There are no benefits, the appraisal was very low, no promotional hike, and basic incentives and travel allowances have been cut this financial year instead of being increased.

Likes

The learning potential & everyday challenge is the key thing of this company. Also good payout for intern level.

Dislikes

The full times are doing Monday to Friday job. Here in the case of intern they have to work from Monday to Friday from office & then Saturday in WFH. Should be treat the intern equally.

Likes

Opportunity to work with industry leaders and great minds. A lot of learning opportunities.

Dislikes

Not a good work culture. A typical corporate hierarchical structure where you get the opportunity to interact with senior stakeholders and even founders but no opportunity to present your POV. Opinions are not appreciated. There is a lack of clarity in almost every role, every month/quarter company decisions change and are not communicated in the right fashion to the bottom hierarchy, which directly impacts OKRs; and also leads to job loss for some people. Internal politics amongst senior stakeholders does not let you grow and work peacefully. Employees are always complaining about culture, work life, and people. Lots of negative energies. No good work environment to experiment to work and thrive. You need to be always overachieving and have no scope for negotiations. Managers appreciate employees on the face but complain about outcomes in the other groups. Senior stakeholders are biased towards degrees, IIT, IIM, and ISB graduates get better places in the company & better salaries too. Almost everyday alternate day one employee is leaving the company or asked to leave. The company is struggling with financials also, no promotions were given last year and this year also seems to be sad news coming for employees. You need to be in the good books of your managers if you have to survive in the company, the company only runs on service for life mode. If you try to bring out the right problems upfront you are on a blacklist to be fired. But the sad part is the founder is unaware of a lot of these practices, he is shown a good picture in monthly/quarterly meetings.

Likes

I enjoy the fact that it's so fast-paced. There are new challenges to work on every day and we're given complete autonomy to figure out the best way to get things done.

Dislikes

Nothing much to dislike at this stage.