Infosys Consulting Customer Service Associate salaries in India

Likes

Work life balance, Good people, structured organisation with overall good employee policies, lot of internal platforms/sponsorship for learning

Dislikes

Salary is below market standard; You get hired at 10 and stay for 3 years, your salary goes 10.3 with a promotion while someone gets laterally hired at 15 or 20 so it’s kind of frustrating. Promotions are extremely slow and now they handover dry promotion with a hike of 5% which results in actually reduction in salary than increase.

Likes

If you are lucky the project work will be interesting and you will get to do some meaningful work.

Dislikes

No growth in any aspect. No hikes, no promotions and bonus is never as expected. Performance evaluation will be done every 6 months but hikes and bonus will be delayed by 10-12 months. Bonus cycle is such that if you quit the job, you will loose your bonus for that year.

Likes

Team, experienced leads,

Dislikes

Bad hike, delayed promotion, HR is only namesake. They give variable in name of bonus ( which also delayed and mostly 70-90%) They just have policies to not give money to employees, like if you are on notice period they won't give the bonus payout even if you resigned after that period (for which bonus/variable is given)

Likes

Work life balance is good, no work pressure, most days you only work 4-5 hours without stress

Dislikes

No skill development, lack of good projects, salary structure is badly designed, appraisals are bad, promotions are delayed

Likes

It is a management consulting vertical of Infosys, however the work here has the elements of both, strategy and implementation consulting. Good work life balance, plenty of learning opportunities, and approachable leadership!

Dislikes

Compensation and benefits could be improved. Promotions could be made faster. More travel opportunities could be provided.