Incedo Customer Success, Service & Operations Department Salaries in Hyderabad / Secunderabad

Likes

Salary is competitive.

Dislikes

Extreme Micromanagement Corporate Slave culture Unethical practices (they goof up stats to get clients, fake numbers to show why their product is required) They also force employees to write good reviews on company on Glassdoor, LinkedIn, Ambition Box and Amazon (for CEO's book) They also engage with external agencies to artificially increase reviews on all the above mentioned channels.

Likes

There is nothing to like. Worst work culture, poeple management.

Dislikes

...g and go. No accountability. Don't care who joins & who leaves the organisation. They just want their salary. Specially Gurgaon & Pune HR Team. No potential project to spent 5 years. Many Directors & Sr. Directors come and go as there is no potential works leading to instability in the team. Worst part is nobody want to work. A few people who works & run the projects are kept out of key decision making and sometime kicked out. No proper process followed by HR and Employees although they will send mail every months of new regulations. Very much irritating. In a nutshell. No life but to be slave in Incedo. I left this organisation in less than 1 year.

Likes

Good learning curve for freshers. Few days with low work pressure.

Dislikes

No bonuses. No pick up cab. No shift allowances for afternoon / evening shifts. No festive gift / bonus. Strict WFO. Uncooperative Leaders. Below average office environment. Food and canteens are below average. Underhiked / underpaid below industry standards.

Likes

It is for good freshers just for the 1st year but after that you should look for switch.

Dislikes

...mes to appraisal they are at 8% which i believe lowest in industry for freshers. No add on benefits except for salary. No cab service for 9-5 people. No bonuses (in-kind and in-cash) anytime during the year. Managers might ask you to do stuff on diwali days as these people can't afford to pay for premium version of the software and can't automate the stuff. Overall dissatisfied with work culture especially India leads.

Likes

...t have any challenging role for me to play so, 1. Work life balance was great 2. Pay was good 3. Hybrid model of working

Dislikes

WORK-WISE 1. Don't expect any creative space 2. Stick only to the checklist provided 3. Any ideas in terms of improving a system is not at all entertained 4. Repeated tasks over and over AND 5. Tasks were completely unrelated from my work profile. I was given 5% to 10% of MLOps and repeatedly keep doing that over a period of 2 years. COMPANY WISE: 1. No Work bench policy, once on bench Internal team would try but no guarantee that you will get the new client. 2. Locations where majority of Management people aren't seated, that branch is often neglected and employees hardly feel a part of being in a team. 3. Had to plead a lot for arranging travel just to get the Customer laptop fixed by visiting Customer location.