IG Group Customer Success, Service & Operations Department Salaries in Bangalore / Bengaluru

Likes

1.It used to be a nice company with decent work culture and management but now people should avoid joining this company.

Dislikes

...ly change the IG culture & its no longer a decent company like it used to be. 3.Bonus pool has been cut off, no salary increase. 4.Learning platforms like coursera has been shut off & job switch within the organization is a pain now. 5.It was a nice company but I would not recommend any of my friends/family to join it from now.

Likes

Better pay Extra benefits - Gym and Internet reimbursement WFH setup remimbursement Fast paced environment - Techies will love this Evolving technology startegy - Good space to learn and explore new and trendy technologies Free learning - O'Reilly, LinkedIn learning, Coursera Quality rather than Quantity Good business vision from upper management

Dislikes

Hikes are less when your gross is already near to the max in the band Pay is comparatively low. 5 times lesser than parent company (UK). Some team has micromanagement Service backround leads and managers really spoil the culture. It happens mainly in QA area No tips or credits when team/individual successfully completed a high priority complex project. Once business is satisfied, they'll move to next thing. In the long run, people get demotivated and don't put effort. Pay is higher and roles are higher for new joiners with less experience in the domain and less development skills.

Likes

Enough holiday leaves and no blocker in getting critical or festival leaves approved Health insurance over ₹5lac , parents covered Flexibility in IG blood. Always people friendly when parents suffer from critical illness ( some department may have different views) Added Xmas surprise bonus Less work pressure few months in year HR is employe friendly Social media post on different events company considering fully remote option + Advantage internet & gym bills + Team budget for food & drinks every quarter + Less politics in many department

Dislikes

Dislikes obvious in pay structure. Comparing to highly paid jobs has toxic work culture, IG is far ahead in flexibility & people friendly No politics in line with investment banking & big 4 companies

Likes

Company had a brilliant product team, and esp. great culture within product. Good support system. Scope for ownership and visibility. Great work life balance.

Dislikes

Since company CEO changed he started firing people left right center. He even had the audacity to share the book which influenced him to take these decisions. Previous CEO is being missed. Product function almost destroyed inside out. 85% of entire product function globally got laid off and the product roles which survived are floundering without much direction as of now. No appraisals, no bonuses. And new India leadership is the cherry on top of this stale cake. It's the worst! Townhalls are a joke, you get zero info. and just hear baseless claims which doesn't mean anything. Once a company to be revered and amazing work at sadly got destroyed in 6 months. Unbelievable. Previous India head was stellar, had insane impact. It's just sad.

Likes

None

Dislikes

Recommend NOT joining the company - Very Bad Politics and Blame Game company is at its cultural downfall in the bengaluru office, no spirit left , sad to see this happen unfortunate string of layoffs is shocking, but how the management handled it , especially the middle layer management's casual attitude towards it was just heartbreaking to watch. when you get affected like how people were in the layoffs, is when you will understand people looked upto IG at one point, management had other plans tech wise you will not learn much , as we don't have cutting edge stuff, application layer is pretty legacy, deployment practices will make you laugh if you've seen the indian startup and modern best practices manager will throw you under the bus to keep his seat if things go wrong there is no concept of blameless culture here , fun fact is on glassdoor , starting from 2015 to 2024 - you will find one review at least that says blame game is evident. tech debt is huge here, people have continued using it ,no innovative solutions put forth so far. while you cannot remove techdebt from code bases , for any software engineer it is very evident when they find out how the leadership is looking at it the technical best practices and mindset can date back to stone age. all companies have moved to agile, microservices while here people hesitate as if K8s, Containers released yesterday. this is mostly a managerial mindset problem of "we are an online trading provider first, later we'll see tech" , it's proven very very costly over time layoffs have begin since October 2023 , still hasn't stopped. things are very process driven here, don't expect creative liberty in overhauling tech debt. nobody takes that risk as its not worth their job conclusively over time, IG lost its values that it stood by , and the outcome is you no longer have confident employees who can think out of what is happening right now in the org and continue delivering value to you as they always think they are next, risk-taking innovation and thought leaders are gone, and finally TRUST - nobody trusts you anymore in the organization when you say something, because you have not been transparent enough