ICICI Bank Deputy Customer Service and Operations Manager salaries in India

Likes

Salary come on time on the last day of the month.

Dislikes

... Even if you are not knowledgeable you need to remain in good books in ZH ad RH. Be their chamcha and you will get good promotion and raise in the salary. Be a bootlicker.

Likes

Very focused on Skill development, no boss management culture, lots of data oriented actionable taken, very tech savvy and technology oriented, Strong HR policies.

Dislikes

...gement. Decision made only upon statistical reference instead of ground reality. Very poor compensation policy, no incentive or rating culture. Man marking, staff usages, proper staff onboarding, training and monitoring are missing. Depth not there to generate more business, thus missing out market share in most of the non metro or semi urban location.

Likes

Salary Structure. Work timing (but it solely depends on the team you work for)

Dislikes

It depends on the team you work for and mainly the manager who you are reporting to. I am having a bad experience only because of the manager as she is micro managing and unnecessarily shouts at things that has 0 value addition to the tasks. Nothing major to learn in the profile, it's mostly ppt and excel work.

Likes

Job security is there and salary credited timely

Dislikes

No work life balance daily targets of various banking products sometimes branch manager make employees to sit late in the branch, no skill development at all. Banking industry is worst to start your career.

Likes

Pay is huge. But life is hard in icici.

Dislikes

Culture is highly toxic. Highly autocratic supervisory and assembly line work routine. Employees are seen as work skippers or lazyheads. Knowledge, information or experience do not matter here. You just need to work like a machine. Office premises resemble a godown with broken chairs, no ventilation with non-functional acs and fans. For the money, employees are expected to drain their physical, mental, personal and emotional well being within the office itself. Worst of all, there is zero chance to learn or even improve your skill(s) because work is highly monotonous and only TAT oriented. No importance given to quality or good performance.