Icertis Senior Customer Success Manager salaries in New Delhi

Likes

pay and perks

Dislikes

Starting from start 1. interview process is slow 2. New teams/dept formed so leadership was clueless on what they want from employees 3. Middle management is heavily misdirected and not in sync with top management 4. extremely average crowd and culture intellectually and socially. no intellectually stimulating conversations whatsoever. thereby poor mediocre culture in middle and lower scale 5. expectations too high without a program scope. they need results immediately while they neither know the problem statement completely nor the path to solution 6. Personally for my manager , not good at receiving feedbacks, my way or highway attitude 7. was given a hard time while I had to take leaves due to medical reasons... I was on probation, but I had genuine reason was in hospital.. they constantly cribbed about performance and results) No human consideration whatsoever wasnt a cultural fit for me for sure...

Likes

- Great mid level Management and comforting colleagues - Salary credits on time, no delays whatsoever - Excellent team bonding and personal rapport with parallel hierarchy - The work ethics, although being personal POV, is common across the teams

Dislikes

- Senior level management having superiority complex - Frequent reorganizations, 3 in less than 2 years - No futuristic approach, everything subjected to one person's decision making leading to no operations & processes being consistent - Company Value and Actual operations being opposite - Boss & employee relation observed across the board in the senior management rather than leader & team member

Likes

Salary, Diwali gifts , collegues

Dislikes

Work life balance sucks , no job security you may get fired tommorow, overloading people with work and tight deadlines . Firing people instead of hiring so work load increasing

Likes

Some teams are really good.

Dislikes

...No new technical learning. It said to be Cloud company but grooming in cloud. In Full and final settlement, they deduct every compensation you got, which personally feel very bad.

Likes

Salary has been on time, always. During Covid-19, there was no deduction and there was support for everything.

Dislikes

They just don't want to answer when they'll go for IPO, people are holding lots of ESOPs but there hasn't been any buyback since a long time now. It's a startup yet acts like a MNC.