Icertis Lead Functional Consultant salaries in Customer Success, Service & Operations in India

Likes

...d management. Grievances are taken into consideration. A lot of amazing clients. Pay structures are not very competitive. Offices are only in Pune

Dislikes

No work life balance, no respect for employees personal time or off days,Very less annual leaves, very hectic work everything is priority at the same time and same one person should work on it.

Likes

pay and perks

Dislikes

Starting from start 1. interview process is slow 2. New teams/dept formed so leadership was clueless on what they want from employees 3. Middle management is heavily misdirected and not in sync with top management 4. extremely average crowd and culture intellectually and socially. no intellectually stimulating conversations whatsoever. thereby poor mediocre culture in middle and lower scale 5. expectations too high without a program scope. they need results immediately while they neither know the problem statement completely nor the path to solution 6. Personally for my manager , not good at receiving feedbacks, my way or highway attitude 7. was given a hard time while I had to take leaves due to medical reasons... I was on probation, but I had genuine reason was in hospital.. they constantly cribbed about performance and results) No human consideration whatsoever wasnt a cultural fit for me for sure...

Likes

Some teams are really good.

Dislikes

...No new technical learning. It said to be Cloud company but grooming in cloud. In Full and final settlement, they deduct every compensation you got, which personally feel very bad.

Likes

Salary has been on time, always. During Covid-19, there was no deduction and there was support for everything.

Dislikes

They just don't want to answer when they'll go for IPO, people are holding lots of ESOPs but there hasn't been any buyback since a long time now. It's a startup yet acts like a MNC.