HackerEarth Senior Customer Success Manager salaries in India

Likes

... and fun too. Hackerearth can be your stepping stone to a fruitful career start. Salary is market standards. Youthful crowd and awesome teams.

Dislikes

Career growth is one of the main area's concerned for most of the employees including me. Lack of training (soft skill, communication, basis email writing etc . Long distance traveling.

Likes

Training was good, colleagues are supportive. They prioritise employees at difficult times. Hybrid work environment, quarterly goodies for employees, R&R sessions.

Dislikes

Office space can be improved. Better planning and management can help in difficult situations.

Likes

The company culture is good, great managers, good perks and benefits are offered, and the leave structure and leave categories are really good. The HR team is great, cooperative and listens to us.

Dislikes

There is rigidity from certain teams, if that rigidity is removed, it would be an awesome place to work. A little concerned about the stability of the company in the current times, but once things pick up, it would be much better place to work.

Likes

- Operationally, managers have a certain level of autonomy. Teams collaborate and pick their own objectives, which is a good thing. - You get to wear multiple hats, which can be valuable at an early stage in your career. - Work hours are flexible. The focus is more on getting your work done and there isn't a lot of policing of when you login etc.

Dislikes

- Sales more or less runs the company while product and marketing play second fiddle. Over time, this has resulted in a barely differentiated B2B product in a crowded marketplace. - The company doesn't seem to have a strong vision - the product and engineering resources are radically focussed on selling assessments, when it's not being adopted well enough. Meanwhile, the product that is actually unique and powerful, hackathons and community platforms, don't receive any attention. Over time, this has resulted in being neither here nor there. - There is a major gulf in communication between the staff team and middle management. Decisions are taken seemingly unilaterally, while the company raves about it's transparent 'culture'.

Likes

I really liked the culture and the energetic environment at Hackerearth. The team was really supportive and I got to learn a lot from my team members.

Dislikes

One thing which I didn't like about the company was that there was no job security so I joined as a intern and then my internship got extended because of my good performance but I didn't get converted as a full-time employee.