Guardian India Process Associate salaries in Customer Success, Service & Operations in India (Updated 2025)

Likes

Can drivers were good.

Dislikes

...work on an average 10 hours daily instead 8 hours working as per company policy. People are not getting pay out pay extra 2 hours if someone denied or not able to do then company fired hime and put xyz resion.

Likes

The work environment is cool and culture promotes ownership and overall skill development. Also have a nice cafeteria in office however after lockdown mostly WFH is preferred. Overall workplace is nice.

Dislikes

Salary is decent but could be more competitive with respect to industry. Rest everything is good.

Likes

Politics by all level of employees - Board members are the masters

Dislikes

Career growth, Salary, Learning, Work Environment, Work-life balance, Satisfaction are the words for the imagination. these words are meant to be flatterers or the higher management. I was in EDI team but to be very precise, the work is to validate data which is similar to Customer Support / Data Entry Operator profile. In Guardian India, EDI is totally an Operations profile but internally they'he marked as IT so that they can fool others and hire them. In a similar way EDI manager (Mr. Rahul Paliwal) says that he's not an IT person has the designation as "Senior Delivery Manager - IT". This is all done to trap new hires and play with them.

Likes

The company is employee centric in terms of letting them put there views and points forward. Our suggestions are valued. There are various activities that are being organized that encourages us to be in office, and have fun with out teams along with the work we do. Facility of cab which is provided is good one. The working environment is good which makes it great place to work.

Dislikes

... months time period eligibility criteria if reduced to 12 months would be great. Salary package offered is little low. If it is the same, so atleast one time meal during the shift hours can be offered by the campus.

Likes

A mid range Product based Insurance company, 150 years old with a very good work culture. I work in IT as they have various departments such as Operations and others. The portfolio which I am in is very good and as a Scrum Master, it's one the best companies to work with. Good work Life balance, 36 annual leave - one of the best in the industry, free cab facility and few other small benefits as well. You have complete freedom to implement your ideas, people are helpful and I can add a lot.

Dislikes

150 year product based with very good financial strength and Fortune 250. 1 - Yearly bonus can be added 2 - Less benefits compared to other product based 3 - Not much tax saving benefits 4 - Working hours -12pm to 9pm which can be tough for few