Google Operations Center Senior Customer Support Agent salaries in India

Likes

Salary Amenities like Food, Transportation & Vendiman for free Snacks Policies like ML and BBL

Dislikes

...arty companies and so is the leadership team which creates a messy work culture Flat hirarchy with limited salary range

Likes

...nd all). The leaves they offer are just a number to lure applicants to join GOC. GOC may look awesome as it's under Alphabet Inc and the salary may be good for some who were given high salary, but it's still your choice.

Dislikes

Everything

Likes

...of the best companies I have worked with. They treat employees as their family. I'm satisfied with the salary, work culture & job security.

Dislikes

So far, I haven't come across anything that I don't like.

Likes

If you.just want good free food, cab and good salary, go ahead and join blindly. Company is good in terms of benefits and amenities.

Dislikes

A lot of politics in team. Only people close to managers get promotion irrespective of their prior experience. A few TLs are discriminative in their behaviour and you can’t directly approach HR. You gotta first complain to the skip level manager and that guy would leak things to TL, and you’re a gone case. There are a handful of QAs who score writers on each and every ticket. These people are heavily pampered by TLs. See it’s like you get manipulative critical feedback just before the end of the year so that it affects your annual bonus. You also get critical feedback on ticket if you complain against your TL or it actually depends on QAs opinion about you. Whatever they say is final, they are like hitlers. No one has guts to go against them, even the so called appeal in feedback will only backfire. These QA’s have 2 or less than that prior experience working as call center executives and some as freelances but they managed to get promotions. Senior people with prior relevant experience will just be stagnant in their positions. I’ve noticed one worst thing that people give importance to looks. It’s a BPO not an IT company.

Likes

GOC is a great place to work as the perks they provide is a great culmination of excellent pay (best in the industry), a top notch health benefits, much better leave policy than most companies, free food, transport, plenty of opportunities for career growth and most importantly the job security which is very important these days.

Dislikes

None