Equiniti Senior Customer Service Executive salaries in India (Updated 2025)

Likes

...ves, that to team leaders will fix the leaves for employees, Work life balance, working on week end the company don't pay for work and food,only week off for employees

Dislikes

Worst team in the Equiniti (Bank of Ireland) Guys don't join the team, very very very worst Manager (Ann mariya) she don't care of any employee in the team, totally 15 members of team members has left the job just like that from both the location Chennai and Bangalore, so they are hiring the people to put in the hell and no knowledge growth, carrier progression, treating all the employees like slave, This is the worst ever organisation HR and Team manager are acting in the same way with the employees and they have blocked all the allowance, to Bank of Ireland team members, Treating the women employees with out respect if the women raise the voice for anything in the team just they terminate without reason, this totally unfair, even the HR supporting for this activities.Kindly be safe before joining this team and ask the senior members how the team works not with managers and team leaders and HR all are sailing in the same Boat. No Job security mainly this is the Reality experience of the team (Bank of Ireland) Goodbye

Likes

Good work environment but worst management especially Nalini. IJP hikes are so biased that performing candidates don't get good and feet lickers get high package.

Dislikes

A**ho**s like Nalini .who only favour women employee and try to micromanage by saying should not talk and what dress to wear should be taken action on ..orelse this company won't survive as many agents are leaving jobs or searching new one because of her.

Likes

EQ is a good company and It’s a good place for freshers. No pressure

Dislikes

...leaves restricting are high and it’s not flexible for the CEC process employees. I have been in voice process previously in other companies but the pay scale is really low compared to the organisation

Likes

work life balance, fixed weekends off, two way cabs. less pressure, ambience

Dislikes

...ery difficult to reach to someone in finance team both in chennai and Bangalore. night shift allowance are not paid on time and even after sending so many mails, they don't give a damn about replying. its our money we are asking, not yours lazy idiots., If higher management is seeing this, ask your finance team to have somee courtesy to reply. we are not working for free here. especially the US staffs are the ones who are suffering because of their carelessness. People in TRIL should have one person in finance team to speak to them directly.

Likes

It’s been 2 and half year in this organisation and am still searching a good reasons do i have any likes in this organisation. But still i cant find any valuable like in this company and even with my current process. Only Like - Shift Timing ( since headquarters is at UK we are urged to handle UK peoples so thats the reason the timing is slightly likable )

Dislikes

~ As per the market, Voice support for the inbound calls get good pay and they get multiple opportunities to build their profile and skills, but if u r here you are unlucky to build your skill or you wont get any additional opportunities. - Only reason i am here is to pay my bills even though the work is toxic. ~ Secondly when it comes to work culture, both on shore and off shore people do the same process , even we offshore people from india do more work than UK reps but still we are treated bad as per pay, work load, opportunities. Indian employees are treated like a dog when there are leverages provided for the UK employees. ~ When it comes to operations team we do have multiple operations team and we (CEC) are one among them, but we are micro managed by the leads if the leads get any questioned by their superiors. And we dont get any mental peace but they always send a mail regarding mental health development even they dont allow our process people to attend those seminars or those team calls. The organisation just expect us to take calls even if we are in death bed. ~ Many more to write but my fingers are paining by typing all the above information.