Elbowcurve Non Voice Customer Service Associate salaries in Hyderabad / Secunderabad

Likes

I appreciate the supportive environment created by the manager who previously worked here, as well as some of the TL, both past and present. The work primarily involves handling emails with the assistance of an AI system, which simplifies the process since you don't have to draft from scratch.

Dislikes

The major concern is the misleading information about the salary. During my initial interview, HR provided a package but later claimed there was a mistake with the salary. Despite this, I negotiated based on my experience in CS non-voice. HR explained it was due to the company's current financial challenges, stating they could only offer the revised amount. However, after joining, I found that some agents from my batch, with similar or even less experience, were offered better salaries. The current boss who runs this company is just a jealous guy who thinks he is funny and makes comments that are quite uncomfortable and offensive to others. I never found the work to be difficult because its target based. As 60% of the email drafting is handled by an AI system. The only reason I left this company was because of the misleading salary issue.

Likes

There's nothing to like.

Dislikes

...rely get 1 week off. There's no appraisal. There's no promotion on paper either. Even if you get promoted, it won't be on paper and you won't get a salary hike plus you'll just have a lot more work with no benefits at all.

Likes

Nothing to like usless management and shit support members they themselves don't have knowledge what they have learned in training.

Dislikes

Everything is dislike if you want to loss your self respect join this shit, garbage and drainage company.

Likes

Nothing at all.....

Dislikes

The organization employs a highly micromanaged structure, placing ineffective managers in top positions. These managers often lack the necessary expertise, resulting in them relying on subordinates to handle the workload under significant pressure.

Likes

Nothing. I request rather than advice to not join this company whatever the situation is. This will completely effect your health. They are customer service but runs on targets. Baseless company with their rude management.

Dislikes

Everything is wrong at this company. QAs are top rude and you wont get leave. They need you even if you are dying on bed