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3.8

based on 99 Reviews

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Mumbai
Customer Success, Service & Operations

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Dream11 Customer Success, Service & Operations Department Salaries in Mumbai

based on 32 latest salaries
Designation Avg Annual Salary Open Jobs

Customer Success Specialist

7 - 9 years exp. · Mumbai (4 salaries)
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₹5.8 L/yr - ₹7.5 L/yr

Operations Manager

5 - 7 years exp. · Mumbai (3 salaries)
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₹10 L/yr - ₹11 L/yr

Senior Customer Success Manager

12 - 13 years exp. · Mumbai (AmbitionBox Estimate)
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₹17.6 L/yr - ₹22.4 L/yr

Senior Customer Service Associate

3 - 12 years exp. · Mumbai (AmbitionBox Estimate)
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₹6.3 L/yr - ₹8 L/yr

Customer Care Specialist

1 - 7 years exp. · Mumbai (AmbitionBox Estimate)
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₹3.6 L/yr - ₹4.6 L/yr

Director Customer Success

15 years exp. · Mumbai (AmbitionBox Estimate)
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₹25.2 L/yr - ₹32.2 L/yr

Document Verification Executive

1 year exp. · Mumbai (AmbitionBox Estimate)
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₹0.9 L/yr - ₹1.2 L/yr

Senior Associate Quality Assurance

5 - 9 years exp. · Mumbai (AmbitionBox Estimate)
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₹7 L/yr - ₹8.9 L/yr

Customer Success Manager

10 years exp. · Mumbai (AmbitionBox Estimate)
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₹9.5 L/yr - ₹12.2 L/yr

Senior Manager - Quality Assurance

13 years exp. · Mumbai (AmbitionBox Estimate)
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₹18.9 L/yr - ₹24.2 L/yr

Manager Quality Assurance

10 years exp. · Mumbai (AmbitionBox Estimate)
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₹10.8 L/yr - ₹13.8 L/yr

Director of Operations

8 years exp. · Mumbai (AmbitionBox Estimate)
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₹40.5 L/yr - ₹51.8 L/yr

Senior Customer Service Executive

7 years exp. · Mumbai (AmbitionBox Estimate)
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₹6.3 L/yr - ₹8 L/yr

Customer Service Manager

11 years exp. · Mumbai (AmbitionBox Estimate)
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₹16.9 L/yr - ₹21.6 L/yr

Manager - Finance Operations

10 years exp. · Mumbai (AmbitionBox Estimate)
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₹9 L/yr - ₹11.5 L/yr

General Manager

14 years exp. · Mumbai (AmbitionBox Estimate)
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₹12.6 L/yr - ₹16.1 L/yr

Customer Success Associate

7 years exp. · Mumbai (AmbitionBox Estimate)
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₹6.1 L/yr - ₹7.8 L/yr

Senior Customer Service Manager

12 years exp. · Mumbai (AmbitionBox Estimate)
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₹18.9 L/yr - ₹24.2 L/yr

Vice President Customer Success

22 years exp. · Mumbai (AmbitionBox Estimate)
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₹95 L/yr - ₹1.1 Cr/yr

Senior Manager

9 - 12 years exp. · Mumbai (AmbitionBox Estimate)
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₹15 L/yr - ₹24.5 L/yr

3 job openings

Last Updated: 25 Jan, 2025

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fathersahaab
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New Job, Higher Pay, Now I’m Feeling Awkward
I’ve been at my new job for about six months now, and everything’s been going great! I’m getting positive feedback from my manager, and I get along well with the team. The thing is, when I started, my salary offer ended up being much higher than the initial number discussed during my interview. I didn’t negotiate and just accepted the offer. So, fast forward to happy hour with the team, and the topic of salary comes up. I, unfortunately, shared what I’m making, and let’s just say... it didn’t sit well with the others who have been on the team for years and make less than me. They weren’t mad at me, but now I’m feeling a bit uncomfortable and unsure how to handle this situation. Has anyone had something like this happen? How did you deal with it? Let’s chat!
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Salary related reviews for Dream11

4.5

Rated by 13 employees for salary & benefits

Customer Care Executive in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 30 Jul 2024
5.0
 for  Salary and Benefits

Likes

Salary, unlimited food.

  • Salary - Excellent

Dislikes

Show shining Idiot, cruel management and biased, insensitive HR. Heavy politics, harassment. 14-15 hrs duty with no OT (on paper 9 hrs) 100-200 Email targets/day Forced to resign.

read more
  • Skill development - Poor
    +5 more

Customer Service Associate in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 30 Oct 2023
1.0
 for  Salary and Benefits

Likes

Salary - but they will Suck the life out of you for the salary they ate paying you.

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Dislikes

Everything except salary. They have created culture but no one gives a damn about it. They expect you to be available 24/7 Worst work life balance. The manager don't care about your well being and expects you to work a labour Cafeteria food is pathetic and do not offer non veg You will end up being a slave to your boss and will never find a time to enhance your skills. There's too much political that it will ruin your MENTAL HEALTH!!!

read more
  • Salary - Bad
    +6 more

Software Developer in Mumbai

Full Time

 · 

Engineering - Software & QA Department

1.0
  •  posted on 01 Oct 2023
1.0
 for  Salary and Benefits

Likes

Nothing about this company, CEO is a megalomaniac, so are the upper management employees

Dislikes

...agement doesn't do Everyone wants to peep in your life Politics in every aspect After leaving this company you will realize that you were over worked and your compensation was not a big one. Don't tell your next company name to them else they can affect your next job Their business is fishy and they manipulate with their GGR numbers, whole company is fraud. They are not solving a problem rather they are creating one i.e gambling.

read more
  • Salary - Bad
    +6 more

Sde1 in Mumbai

Technology Department

1.0
  •  posted on 01 Jan 2022
3.0
 for  Salary and Benefits

Likes

Nothing, hippo culture.

Dislikes

...ve in employee, typical baniya mentality. Everyone trying hard to impress CEO. CEO preach about culture, but force everyone to come office in pandemic otherwise no salary. Please don’t join this company.

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  • Skill development - Bad
    +5 more

Assistant/Associate Marketing Manager in Mumbai

Digital Marketing Department

5.0
  •  posted on 24 Mar 2021
5.0
 for  Salary and Benefits

Likes

Culture is given a prime importance in the organization. Things like people having to pay a Rs. 500 fine to HR (regardless of your designation, even the CEO pays) on being late to meetings really goes to show how much the company values and respects the time of it's employees.

read more
  • Salary - Excellent
    +5 more

Dislikes

Nothing so far

see more salary related reviews

Dream11 interview questions by designations

Senior Software Engineer (3)Software Development Engineer II (3)SDE (Software Development Engineer) (2)Software Development Engineer 3 (2)
View all 37 interview experiences

Know more about Dream11 Mumbai

More about working at Dream11

Dream11 Salary FAQs

How much does Dream11 pay per year?
The average Dream11 salary ranges from approximately ₹3.5 Lakhs to ₹6 Lakhs per year for a Customer Service Executive and ₹30 Lakhs to ₹1.1 Crore per year for a Engineering Manager. Salary estimates are based on 32 Dream11 salaries received from various employees of Dream11. Dream11 employees rate the overall salary and benefits package 4.5/5 stars.
What is the highest salary in Dream11?
The highest-paying job at Dream11 is a Engineering Manager with a salary of ₹30 Lakhs to ₹1.1 Crore per year. The top 10% of employees earn more than ₹60 lakhs per year. The top 1% earn more than a whopping ₹114.84 lakhs per year.
What is the minimum salary in Dream11?
Minimum salary at Dream11 depends on the role you are applying for. For Sde1 the minimum salary is ₹12 Lakhs to ₹35 Lakhs per year, and for Software Engineer the minimum salary is ₹18 Lakhs to ₹39 Lakhs per year and so on.
What is the salary package for freshers in Dream11?
The average salary at Dream11 for freshers varies from ₹12 Lakhs to ₹35 Lakhs per year for Sde1 and ₹20 Lakhs to ₹50.9 Lakhs per year for Software Developer.
What is the notice period at Dream11 in Customer Success, Service & Operations Department in Mumbai?
According to AmbitionBox, 48% of the Dream11 employees in Customer Success, Service & Operations Department in Mumbai reported a notice period of 2 Months, 30% reported a notice period of 1 Month and the remaining reported other notice period durations. This is based on 27 responses on AmbitionBox in last 2 years.

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Average annual salary in Customer Success, Service & Operations department at Dream11 , Mumbai is INRunlock blur . Salary estimates are based on 32 Dream11 latest salaries received from various employees of Dream11.

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