Dell Senior Customer Service Professional salaries in India

Likes

Company specially in technical support line becoming worst day by day management do not want to listen.

Dislikes

... of micromanagement they are doing creating horrible environment on daily basis. I know one thing one day if people get any other opportunity even if at same salary they will leave. Most of them are working because they know they can not get job anywhere else that is kind of learning company is providing. That is the kind of people this company wants to work with.

Likes

Good company... my experience is very awesome.....good hike as per the performance n bonus n appraisals.......but as every organization has its pros n cons it has it thou.......we can ignore the cons as the benefit will overcome it......

Likes

...L2 & REX always ask to ping or call for the help. Management is worst than any. To sack the employees whom they don't like or when they recruited the salary was higher than the new joinees they take all wrong unethical means. No means for the employees to contact to the HR through emails. Company Seniors donot have any manners and etiquette to speak to their subordinates. Management does not care about anything, is disloyal, for any feedback reaches the other with name and those employees are tortured mentally. Employees are provided the pressure with unneccesssary tasks like noting down the call duration and reason for long calls while attending calls regularly.

Dislikes

There is a lot of politics and Management and the Senior employees make a team and are game players who doesn't care of Employees. Career growth is very slow. On the job training is useless. Dell recruits for some post and post you to some other post which you're not good at or which you have not applied or interviewed for. Misbehaves with you, insults you in unprofessional languages. You cannot complain to manager or anyone, else they'll torture you more. Very unsatisfactory and unhealthy working culture. None of the working tools of the company works or provides complete information or assistance on troubleshooting. Employees are blamed for that and even sued. None of the promised reimbursement is given to the employees. No etiquette. Misbehaves and insults, demotivate you. Worst of worst company to work with. They lie a lot. They never bother of the clauses and words. Even documented words do not have any value for them. Worst company from all aspects. You will learn nothing and will just waste a part of your life in the company.

Likes

The culture and work life balance at Dell is excellent. There are learning opportunities depending on the job role.

Dislikes

Due to constant layoffs the job security isn't there. Also, compensation should be improved.

Likes

I don't see a single point as of now. This used to be best work life balance org, but not anymore.

Dislikes

The Work-Life Balance is becoming very poor day by day with expectations to work late hours and weekends without compensation, is particularly challenging. Compensation and benefits are below industry standards. The immediate management tends to be retaliative and blame-shifting, which creates a challenging and equally toxic atmosphere., The work culture is dying here, is toxic, pressuring employees to overwork. Too many long, unproductive meetings further reduce overall productivity. There are limited opportunities for career growth and advancement. Too much micro management at work by immediate leaders. Too much work over commit to higher management of immediate leader leading to employee dissatisfaction.