Dell Senior Customer Service Professional salaries in India

Likes

Company specially in technical support line becoming worst day by day management do not want to listen.

Dislikes

... of micromanagement they are doing creating horrible environment on daily basis. I know one thing one day if people get any other opportunity even if at same salary they will leave. Most of them are working because they know they can not get job anywhere else that is kind of learning company is providing. That is the kind of people this company wants to work with.

Likes

Good company... my experience is very awesome.....good hike as per the performance n bonus n appraisals.......but as every organization has its pros n cons it has it thou.......we can ignore the cons as the benefit will overcome it......

Likes

...L2 & REX always ask to ping or call for the help. Management is worst than any. To sack the employees whom they don't like or when they recruited the salary was higher than the new joinees they take all wrong unethical means. No means for the employees to contact to the HR through emails. Company Seniors donot have any manners and etiquette to speak to their subordinates. Management does not care about anything, is disloyal, for any feedback reaches the other with name and those employees are tortured mentally. Employees are provided the pressure with unneccesssary tasks like noting down the call duration and reason for long calls while attending calls regularly.

Dislikes

There is a lot of politics and Management and the Senior employees make a team and are game players who doesn't care of Employees. Career growth is very slow. On the job training is useless. Dell recruits for some post and post you to some other post which you're not good at or which you have not applied or interviewed for. Misbehaves with you, insults you in unprofessional languages. You cannot complain to manager or anyone, else they'll torture you more. Very unsatisfactory and unhealthy working culture. None of the working tools of the company works or provides complete information or assistance on troubleshooting. Employees are blamed for that and even sued. None of the promised reimbursement is given to the employees. No etiquette. Misbehaves and insults, demotivate you. Worst of worst company to work with. They lie a lot. They never bother of the clauses and words. Even documented words do not have any value for them. Worst company from all aspects. You will learn nothing and will just waste a part of your life in the company.

Likes

...es is those who are nearby wil have to book security can and it leads to delays. But highly secure Good pay and salary hikes Even in layoffs they will give 6 months salary in India unlike other companies who give no compensation Good food

Dislikes

Poor management.Every year layoffs in month of February and August

Likes

Everything that was good about Dell ended 2 years back. Nothing is good now.

Dislikes

...es more miserable and feel tortured from 5 days a week policy and no promotions. And from what I have heard extremely low or negligible salary hikes. The culture is extremely bad for a long term perspective and would take a toll on your mental health. The work that they make you do is dated and not industry relevant. So don't join dell unless you want to spoil your mental health and career.