DBS Bank Head Customer Service salaries in India

Likes

Work culture and compliance / policies

Dislikes

Management does not addressing the eLVB IBA salary, compensation, bonus issues, not fair in dealing with employees benefits there is large partiality between eLVB IBA, CTC & DBS employees. There is no clarity in Job roles lot of works has been assigned to Branch Head which is not part of KRA. Each and everyone should support to the branch staffs / manager. Managers are suffering lot to retain the existing clients, there is no support from top officials, management has to hear from Lower level what are the issues have faced. Apart from branch, all verticals are working good because their job role has been assigned to particular job but all the vertical teams are putting pressure individually to the branch head alone. He is the only person to give business to all the verticals, but verticals / segment are not giving any business for branch achievement. All the support units and back office people are going team outing and relaxing their life. But branch employees are totally forgotten for this enjoyment / outing by the management .

Likes

Job security, Smart colleagues, iflex benefits, fixed pay and bonus.

Dislikes

Chaotic work environment, un organised work. Requirements to timelines comes from Singapore. Indian devs are just for servicing them. Old tech stack. Mangement have no clue what the developers are doing or struggling. No work recognition.

Likes

Newbies from other bank can get all benefits with high salary hike. If you are belongs to cluster head community you will get all benefits without work

Dislikes

No proper knowledge at top management. Lvbians in cluster head level to top management will be washout. Than only the DBS will improve.

Likes

Hybrid work culture and skill development

Dislikes

Line manager is everything, he decides your rating, increment, bonus. HR is just a yes man to whatever reporting manager says. Lot of good policies on paper but at ground level not much. HR is absolutely not reachable

Likes

Work Culture and Skill improvement. Job security.

Dislikes

Appraisal and Salary is less as compared to other banks. Dbs is Singapore bank, so every decision made in Singapore. DTI is worked like service base company who follows the order from Singapore management.