Citibank Mumbai Customer Service Analyst Salaries by 6 Employees (Updated 2024)

4 - 16 years exp.

₹5 Lakhs - ₹18.5 Lakhs

Salary of majority employees

89% more than the average Customer Service Analyst Salary in Banking Companies for 4 - 16 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Service Analyst Salary 10 - 16 years exp. (3 salaries)	₹10.1 L/yr - ₹18.5 L/yr
BFSI, Investments & Trading Customer Service Analyst Salary 10 years exp. (AmbitionBox Estimate)	₹10.8 L/yr - ₹13.3 L/yr
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Marketing & Communication Customer Service Analyst Salary 4 years exp. (AmbitionBox Estimate)	₹4.5 L/yr - ₹5.5 L/yr

Last Updated: 22 Feb 2024

Companies similar to Citibank for Customer Service Analyst in Mumbai

Citibank Customer Service Analyst Salary

4 - 16 years exp. (6 salaries)

₹5 L/yr - ₹18.5 L/yr

Company name	Avg Annual Salary	Open Jobs
Accenture Customer Service Analyst Salary 3 - 10 years exp. (16 salaries)	₹3.8 L/yr - ₹8.9 L/yr 52% less	7 job openings
Automatic Data Processing (ADP) Customer Service Analyst Salary 6 - 10 years exp. (8 salaries)	₹5.1 L/yr - ₹8 L/yr 41% less
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Eduvanz Customer Service Analyst Salary 2 - 4 years exp. (6 salaries)	₹3.5 L/yr - ₹4.7 L/yr 72% less
Orange Business Customer Service Analyst Salary 0 - 5 years exp. (4 salaries)	₹5.3 L/yr - ₹7.8 L/yr 43% less

Customer Service Analyst salary at Citibank ranges between ₹5 Lakhs to ₹18.5 Lakhs per year for employees with experience between 4 years to 16 years. Salary estimates are based on 6 latest salaries received from various employees of Citibank.

Experience wise Citibank Customer Service Analyst salaries in Mumbai

Last Updated: 22 Feb 2024

Experience	Avg Annual Salary
4 years (AmbitionBox Estimate)	₹4.5 L/yr - ₹5.8 L/yr
10 years (AmbitionBox Estimate)	₹10 L/yr - ₹12.7 L/yr
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14 years (AmbitionBox Estimate)	₹14.9 L/yr - ₹19 L/yr
15+ years (AmbitionBox Estimate)	₹16.7 L/yr - ₹21.3 L/yr

Similar Designation salaries in Citibank

Analyst Salary

(36 salaries)

₹10.2 L/yr - ₹18.9 L/yr

Senior Analyst Salary

(35 salaries)

₹7 L/yr - ₹25.1 L/yr

Customer Service Executive Salary

(21 salaries)

₹2.5 L/yr - ₹6.4 L/yr

Customer Service Associate Salary

(4 salaries)

₹2.05 L/yr - ₹4.25 L/yr

Customer Success Manager Salary

(3 salaries)

₹12.7 L/yr - ₹16.2 L/yr

Salary related reviews for Citibank

Team Lead in Gurgaon / Gurugram

Full Time

Customer Success, Service & Operations Department

5.0

• posted on 30 Jan 2024

5.0

for Salary and Benefits

Likes

Salary hikes, worklife balance, friendly people and staff except some seniors from your department.

Dislikes

Seniors are not helpful and Losing Job as new boss is from another bank and wants to bring in his whole team

Assistant Vice President in Pune

Full Time

Data Science & Analytics Department

1.0

• posted on 21 Oct 2024

4.0

for Salary and Benefits

Likes

Leaves and salary compensation.

Dislikes

Organizational culture. People are sitting for 17-20 years and have completely spoiled the environment. Too much politics across maximum teams I came across and interacted. More than work 90% of time goes in office politics. HR is good for nothing.

Senior Business Analyst in Mumbai

Full Time

BFSI, Investments & Trading Department

1.0

• posted on 10 May 2024

5.0

for Salary and Benefits

Likes

Best leave policy ,Good perk & benifits

Dislikes

...ecurity. They will remove them after a few days or they will push you to resign. Layoff affected a lot of employees in India and no one talked anything about this Part of the cost-cutting they targeted directors to the above level but when it comes to India all the MDMDsand directors protected each other and removed C05 to C11 employees from Citi.

Associate Vice President in Pune

Full Time

Engineering - Software & QA Department

1.0

• posted on 29 Mar 2024

4.0

for Salary and Benefits

Likes

When they want you to hire, they will provide you with more package or whatever you want....but once they decided project or work going to complete...then ur in hell situation and they show you their real faces...

Dislikes

Management have no vision and they don't bother about you... My sincere suggestion, please skip CITI from your options.

Vice President Operations in Chennai

Full Time

Engineering - Software & QA Department

2.0

• posted on 02 May 2024

3.0

for Salary and Benefits

Likes

Salary they offer good packages while hire

Dislikes

Company has did the layoffs 5000 plus employees illegal way 2023 and giving more pressure to employees ask them leave worst and unacceptable behavior of management not recommended to anyone to join

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Citibank Customer Service Analyst Salary FAQs

What is the salary of Customer Service Analyst at Citibank Mumbai?

Customer Service Analyst salary at Citibank in Mumbai ranges between ₹5.0 Lakhs to ₹18.5 Lakhs for experience between 4 years to 16 years. According to our estimates it is 89% more than the average Customer Service Analyst Salary in India. Salary estimates are based on 6 latest salaries received from various employees of Citibank Mumbai.

How does the salary of a Customer Service Analyst at Citibank Mumbai compare with the average salary range for this job?

The average salary of a Customer Service Analyst at Citibank is 89% more than the average salary of a Customer Service Analyst in Mumbai. To know exact salary insights, login to view.

What is the salary of a Customer Service Analyst in companies similar to Citibank in Mumbai?

Automatic Data Processing (ADP) Customer Service Analyst Salary - ₹5.1 Lakhs to ₹8.0 Lakhs per year
Orange Business Customer Service Analyst Salary - ₹5.3 Lakhs to ₹7.8 Lakhs per year
Accenture Customer Service Analyst Salary - ₹3.8 Lakhs to ₹8.9 Lakhs per year
Eduvanz Customer Service Analyst Salary - ₹3.5 Lakhs to ₹4.7 Lakhs per year

What is the estimated take home salary of a Customer Service Analyst at Citibank in Mumbai?

The estimated take-home salary of a Customer Service Analyst at Citibank ranges between ₹94,416 per month to ₹96,957 per month in Mumbai. The take-home salary calculation is based on the average Citibank Customer Service Analyst salary in India which ranges between ₹5.0 Lakhs to ₹18.5 Lakhs per year for employees with experience between 4 years to 16 years. Check how did we calculate take home salary?

What is the notice period for Customer Service Analyst at Citibank in Mumbai?

According to AmbitionBox, 100% of the Citibank Customer Service Analysts in Mumbai reported a notice period of 3 Months.This is based on 2 responses on AmbitionBox in last 2 years.

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Citibank Customer Service Analyst Salaries in Mumbai

Citibank Customer Service Analyst salary in Mumbai ranges between ₹5 Lakhs to ₹18.5 Lakhs with an average annual salary of ₹. Salary estimates are based on 6 Citibank latest salaries received from various employees of Citibank.