BrightCHAMPS Head Customer Success salaries in India

Likes

*NOTHING* Their ability to fool their customers - parents if you are reading, just don't enroll your child. They don't give refunds and sell your information. If you do, ask them to show evidence for their courses. Reality is, that they don't have the courses that they are selling at all. The material is left to even produce. If you are an international parent, then go for some other coding/finance course. It does not match the quality or standard of international markets. Also you can get 70% off on the website price if you know how to negotiate. Do not pay more than $10 as that's the real price.

Dislikes

- Trash company culture, mentally draining and overall exhaustion - The salary is high, but there is no life that you'll have. Eat, sleep, work — The compensation plans are made in such a way that you cannot even take a penny home in incentives. So don't be fooled. These people are so clever they'll only pay you your salary nothing else so don't think you'll get a huge fixed comp and then incentives too because you won't — Training is as bad as it can get, as it doesn't prepare you for anything. The managers are not welcoming and nor will they show you how things are done. Manager rivalry is a thing here and if they don't like you in the first place, they will never help you and will suggest to the management that you get fired. The company won't fire you, your manager will. — I cannot emphasize enough on the fact of what clown of a character is Peasant. He was in sales. Nobody took him as he couldn't do sales anymore. Then BC through pity and the guy joined HR. Knows nothing about employee sustenance and is a huge whistleblower. If you go to him for any issue, he'll throw you out, so guys you can't complain about the company or your manager, or you'll be out. — Divide and rule is the system, really. Performers will be divided and treated differently. The rest who require help will be discarded. And oh, not to forget the consistent 'you'll be fired' will always make its way. I hear that till date it's so funny. — Ryan couldn't sustain 10x and hence sold to BC now. Now he's a slave here. — Tons of parents ask for refund as the course and teachers are bad too. — Managers make your life a living hell and only care about their incentives. — I've seen people being laid off without even being paid. So if join and are laid off in a month, you're not getting a penny. — There are many fake news articles that they publish to fool parents. Go look at their websites, the articles are not even relevant. — The demand for product is not there and the ops team is bad. So you're a sales person, and a customer support agent as well. Be ready to be bashed by the manager, founder, VP, parents, even your colleagues (as no one is a good person) and of the illiterate HR team. — Pay parity is a thing. Your colleagues earn 40-50% more for the same work. If you go here, ask for 8-9LPA. Less than that and you're digging your own well. — No appraisal culture. You will work at the same salary till you die. You will get promotions for the name of it. No use of these promotions. and even if you are a TL, you still will not get a raise. Cheap labor guys we are independent since 76 years, make a decision wisely. - No good reviews are true, they're all paid and we were put in a meeting to do that with the others. - Incompetent TLs too. Can't do a sale themselves and would as you to do it. - Divide your salary by the number of hours you put in. It's a 12-14 hr shift mind you. Not worth it. Bottomline: Don't get in as an employee Don't enroll your child as a parent Quit if you are an employee

Likes

salary on time

Dislikes

Caution: worst company!! higher mgmt is illiterate, especially Mr. Vishal Gupta. he doesn't know what he is doing, and unnecessarily hires and fires people for his own fun politics is very high and new joiners are not respected worst HR dept, don't care about employees after they join, they will not pick up your calls MADAM SARA thinks she is THE BEST in the world but she is the worst possible manager totally a LOCAL company, very low thinking of management destroyed my career!

Likes

Just the colleague

Dislikes

They have the worst culture, i was there in mid senior level. And i got two promotion but with no salary hike. Worked there for two years and was on of the top prefomer. But there was no salary increment. At the time of appraisal the managment comes with one excuse that we dont have money. However AD and VP used to get salary hike.

Likes

nothing, poor management, no respect for teachers, no apraisal, no minimum pay..lots of penalties, even students get frustrated because they do not respond to their querries

Dislikes

everything..teachers do not get paid even minimum worth salary..morover they get huge penalties..one complete paid class will pay you 175 and for different reasons penalise you 1500 ..they charge high from students and pay very less or least to teachers..

Likes

Nothing there to be liked

Dislikes

No help if u needed in this company, salary is very less, they get from parent more than 600 for per session, but they give to teacher only 175 INR for per session. Only they know how can they get money from teacher in the name of penalties. U can just take only 7 demo's and within 7 if it is not converted then demos will be blocked. No technical support team to help. Even TL will say i also was teacher and overcome all struggles you people have to work hard and hard, no other help.