Artech Service Desk Analyst L2 salaries in India (Updated 2025)

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Disaster

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The point of contact for raising the issues is Missing, salary date is 5th of every and that to if it is weekend it will further delayed to 7th or 9th, no increament or hike in your career. There is other consultants who are paying good

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Night cab facility, good dinner, good house keeping.

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Internal politics, unsupportive seniors, no s.o.p, no rules, no regulations, Over time duties with no compensation, spineless H.R department, poor salaries, poor increment, poor management, hectic work load, we even have to beg for team outings.

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...all the credit for your hard work, very slow growth. Office is full of politics. No doubt they pay a good amount of salaries. But there’s no mental peace at all.

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Same as above

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Don't join.

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... it was contractual job. Being an experienced candidate I have joined over here. Last month salary pay out was delated cause full and final settlement takes upto 60 days which is longer than other companies.

Likes

1. Pays well. 30k in-hand for a fresher. 2. Good incentives once you understand the process and successfully hire candidates. Depending upon your luck incentives may start as early as 6 months from your date of deployment. 3. Hybrid role with Monday as permanent Work From Home. If there's a holiday on Monday the WFH will move to the next day. 4. Pick up and drop is available. 5. Lunch and midnight snacks are there. 6. Some team leads and managers are very supportive and kind hearted. 7. Training is provided for 2 months which is enough if you are serious in this field and capable of succeeding.

Dislikes

1. No one informed us before that they can fire us anytime. During training or after training. Even after you are selected, you have to go through the training process and clear assessments for 2 months to get deployed. 2. Pathetic company culture. No respect among employees. The HR manager sitting in Noida is the worst of them all. Frequent allegations of physical affairs among trainer and floor manager. 3. No fix time to leave. In a shift of 9 hours you are expected to work for at least 9.5 to 10 hours. 4. Useless admin. No proper Cab arrangements. Cab will come to pick you up 1 hour before office time even when the location is only 20 minutes away. Basically the admin is so lazy that they don't group people from same locality and 2-3 will be assigned for 1 locality which will pick up from the whole city. 5. Lunch is provided but the quality is not that great. After a point you will bring your own lunch from home. Even the canteen has very limited options and you won't get anything healthy. 6. Too much work stress. Until you are perfect you will have wayyy too much work stress. 7. Frequent hire and fire, no security and this is basically a sales position. Here you will have to sell the job to candidates. Depends on how you look at things.