Alight Solutions Senior Customer Care Officer salaries in India

Likes

Work environment is really good and the process are streamlined with proper DWI and systems Automated systems are used for payroll inputs and payroll process Manual interventions are less Work wise really good with advanced systems.

Dislikes

Salary is less. And the promotions are done based in ijps which is not effective depends on the luck and influence with the leads gets in the ijp. Less Salary and no career growth

Likes

Working atmosphere is good management was friendly while aon then after alight not sure after Wipro. Transport facilities was good. And yes one HR, she's support me at time of interview. thank you for giving chance

Dislikes

After Wipro acquire Indian alight solution many were left and terminate employees due to some reason may be salary issue. Shift is extended coaches(buses at the time of pick up)were removed. No overtime no work life balance.

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location. Mine is a US based client and they have some offices in Toronto, hence I got a B1 visa quickly. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes

Likes

Good office environment, following standard organization structure.

Dislikes

...mbers are working in technology side like Java, .Net, etc), full of manual work. no scope for coding, also salary is not up to the standard but the same time we cant say that salary is worst.

Likes

Company provides a good work life balance. You can manage your work on you own. Management is very supportive

Dislikes

Overall a good company to work with. Only thing which is less motivating is the compensation and yearly hikes.