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Westin

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based on 420 Reviews

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Reviews
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Westin Customer Success, Service & Operations Department Reviews

Updated 28 Mar, 2025

Overall Rating

4.3/5

based on 14 reviews

Rating distribution

5

5 (35.7%)

4

5 (35.7%)

3

3 (21.4%)

2

1 (7.1%)

1

0 (0%)

Category Ratings

4.1

Company culture

4.1

Job security

3.9

Skill development

3.6

Work-life balance

3.4

Work satisfaction

3.3

Promotions

3.0

Salary

What employees say about Westin?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

74% employees reported

Flexible timing

50% employees reported

No travel

86% employees reported

View more detailed insights

Gender based rating

4.3

Rated by Women

6 reviews

4.3

Rated by Men

8 reviews

Westin is rated 4.3 out of 5 stars on AmbitionBox, based on 14 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the ... Read more

Westin is rated 4.3 out of 5 stars on AmbitionBox, based on 14 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

Customer Success, Service & Operations

4.3

• 14 Reviews

Food, Beverage & Hospitality

4.0

• 251 Reviews

Production, Manufacturing & Engineering

3.9

• 13 Reviews

Security Services

4.4

• 9 Reviews

Sales & Business Development

4.3

• 7 Reviews

Finance & Accounting

4.5

• 7 Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

14 reviews found

Sort by: Popular

Store Keeper in Mumbai

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 02 Mar 2025

Likes

Co worker friend with each other and some time fight like childies, work culture is good, had a good time. Gain knowledge and experience, etc.

Skill development - Excellent
Job security - Excellent
Company culture - Excellent

Dislikes

There is many thing to say dislike like getting work when working hours is over, getting yelled by manager, not get help from your own department co worker,etc

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Manager in Kolkata (working remotely)

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Mar 2025

Likes

Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Network Engineer in Gurgaon / Gurugram

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 13 Aug 2024

Likes

Nothing

Dislikes

West company in my community

Salary - Bad
Skill development - Poor
Job security - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Front Office Associate in Hyderabad / Secunderabad

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 19 Aug 2023

Likes

The work culture

Job security - Good
Work-life balance - Good

Dislikes

Flexible timings of the shift

Purchase Executive in Hyderabad / Secunderabad

Full Time

·

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 18 Dec 2023

Likes

Nothing

Dislikes

No work life balence & no proper apprisals. No adequate manning. No support from heads.

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Front Office Associate in Sohna

Full Time

·

Front Desk Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 02 May 2022

Likes

Management was quite good. Get to learn a lot.

Skill development - Good
Job security - Good
Promotions - Good

Dislikes

Salary package was not satisfying.

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Food & Beverage Supervisor (working remotely)

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Dec 2024

Likes

Great hospitality

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I am saleried employee6

Work Details

Work timings: Strict Timings

You are reading trusted reviews. Keep reading to find out more about Westin.

Trainee in Rajarhat kolkata

Intern

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 24 Jul 2023

Likes

The training manager Mr. Shripal Bhati, is really good

Skill development - Good
Job security - Good
Company culture - Excellent

Dislikes

Work culture within all the departments are not up to the mark

Salary - Poor
Promotions - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Guest Service Associate in Hyderabad / Secunderabad

Front Desk Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 31 May 2022

Likes

The environment is friendly , every month there is something for the employee

Job security - Excellent

Dislikes

Salary is very much less than the other brand/ company.

Salary - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Executive in Mumbai

Operations Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 15 Jun 2022

Likes

Only the company brand name

Dislikes

No career growth

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift

Sales Executive in Gurgaon / Gurugram

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Jun 2022

Likes

Everything I got while working with The Westin like environment, management, food, working area, job profile is awesome.....Want to work with the organisation again.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is no thing which i dislike about The Westin.

Work Details

Excellent

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Guest Service Associate in Hyderabad / Secunderabad

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 31 Oct 2019

Likes

The environment

Job security - Excellent
Company culture - Excellent

Dislikes

Working hours

Promotions - Bad

Work Details

System work

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Assistant Engineer in Pune

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 30 Dec 2023

Likes

Good

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

No

Hotel Water in Mumbai

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

Skill development

Job security

5.0

Promotions

Work satisfaction

Company culture

5.0

Work-life balance

posted on 11 Mar 2024

Likes

Salary - Excellent
Promotions - Excellent
Work-life balance - Excellent

Overall Rating

Top trending discussions

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Interview Tips & Stories

a senior software engineer

45 Days Into Notice & No Offers – What Should I Do?

I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!

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More about working at Westin

HQ - Kolkata, West Bengal, India
Hospitality
1k-5k Employees (India)

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 14 Westin reviews submitted by Westin employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Westin is the right company for you. 74% of employees reported the working ...days at Westin as Rotational Shift. 50% employees reported the work timings at Westin as Flexible timing. Read more

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Westin Reviews >
Westin Customer Success, Service & Operations Department Reviews Reviews

Westin Salaries in Customer Success, Service & Operations Department in India

Front Office Manager 3 salaries	₹11.3 L/yr - ₹14.4 L/yr
Front Office Executive 2 salaries	₹2.5 L/yr - ₹3.2 L/yr
Assistant Engineer 2 salaries	₹4.5 L/yr - ₹5.8 L/yr
Customer Relationship Manager 2 salaries	₹2 L/yr - ₹2.6 L/yr
Operations Executive 2 salaries	₹2.8 L/yr - ₹3.6 L/yr

Explore more salaries

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