Helo.ai by VivaConnect Customer Service Associate Reviews

Likes

Company is good from every point of view. People here are supportive and approachable, maintaining a courteous demeanor. I haven;t witnessed anyone speaking rudely or inappropriately. Without a doubt, I would recommended working here if you seek a peaceful and productive work environment.

Dislikes

No extra compensation, if you are asked to work overtime. This is the only con I see here.

Likes

It;s impressive that the company supports employees in exploring different roles across departments based on their interests and expertise. But to have this opportunity, one needs to show their strong commitment towards their exiting responsibilities and consistently deliver results punctually.

Dislikes

You need to strictly follow HR policies. There is no excuse.

Likes

From what I;ve observed, the HR policies are detained with transparency. We maintain a disciplined work approach, and there;s a completely fair environment where your performance and dedication to work matter the most.

Dislikes

Some teams are required to work six days a week, which, in my opinion, doesn't seem fair.

Likes

well maintained is the appreciation and recognition culture in this org. in depth performance reviews are conducted for judging the performances, and based on that, appraisals are given. your good work will not go unnoticed......

Dislikes

Few of the teams have to put in 6 days per week..........

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

You get to be a part of engagement activities regularly, helping us in interpersonal skills dev.

Dislikes

Even If You Have Taken a Half Day, You Are Required To Complete 6 Hours

Work Details

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Salary cycle is not good

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Nothing I should like there

Dislikes

Everything I should like there

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Thanks to their experience, their perspective and outlook is a learning ground for us always

Dislikes

Have got no say on this

Likes

I'm genuinely content with our HR team- they're extremely helpful. They explain policies clearly to every employee, and this is with an intention to adhere employees to maintain a fair and disciplined work environment. Also, they're very much systematic at keeping employees records, and documentation- making it easy to get what you need without repeating requests. This wasn't the case in my last job. Also, there haven't been any unexpected or focused layoffs here, at least from what I've observed....Read More

Dislikes

Nothing to call out as a con from my experience.

Likes

If you are a fresher then it is okay to work because the Interview rounds are not tough it is also because the salary is equals to stipend.

Dislikes

Please Keep these Points in your mind whenever someone going to work there. a.) Company is old but didn't able to grow at a good rate because of their work culture and tech team. b.) Very Hectic and negative work Culture you always works in a pressure so the chances of creativity remains no more. c.) Clearly not for people above 2+ years Exp. d.) Pay is very less also don't ever expect a good appraisal. e.) Its a Family driven company not a proper tech company. No Clear HR Policies there are 1-2 persons who takes all of the major decisions. f.) Pay is very less according to the work and pressure that exists there. g.) Very Important thing the work culture here is categorised by micromanagement. h.) Also Saturdays and Sundays are not off If your salary goes aboev 10LPA they will be going to treat you like ROBOT....Read More

Work Details

Work timings: Strict Timings

Likes

Ample opportunities for personal growth beyond one's limits. The work culture is interactive, with frequent discussions, meetings, and idea-sharing sessions. Seniors play a pivotal role in guiding us, contributing to a collaborative learning environment. The company further supports our development through Training Workshops, Such as the recent one on 'Cyber Security' organized for all employees.

Dislikes

There is no comment to share.

Likes

Regular audit happen both internally and externally. They encourage us to try out different roles. within departments, which helps us grow. Working on various projects exposes me to new challenges and skills. Colleagues are supportive and cooperative, making teamwork strong and beneficial. We achieve success together, which I really like about this workplace.

Dislikes

Here, you will only get to work from home in rare situations.

Likes

The company values work-life balance. Many employees have been here for over 10 years. There are growth opportunities for everyone. If you work hard, seize opportunities, and perform well, you can get promoted and advance your career. No need for flattery; it's about merit. Values and ethics are highly respected here. I've always felt like I belong.

Dislikes

Stating it straight- I haven't found any downsides, and I'm pretty sure there aren't any.

Likes

Our company host a workshop about 'Personal Investment,' and it's led by experts. We're able to gain insights and knowledge to better manage our finances and make informed investment decisions. This shows our company's commitment to our overall development, including our financial well-being.

Dislikes

There are a few shortcomings, but they aren't significantly impactful.

Likes

Having food has never been a problem in this company, which is a big relief for me since I can't cook. Here, in company's canteen, we get lunch at subsidized prices. We also get free evening snacks every day. Besides, other things are good too.

Dislikes

The only issue U see is that of the half day & work hours, it is of 6 hours, and I believe it is not really half of the day.

Likes

Deserving people grow quickly here. You can pick up extra skills. You get freedom and space. They notice and value your work with thorough reviews. We have fun celebrating festivals and engaging in activities inside the office. We also have outdoor picnics and entertainment.

Dislikes

Employees need transportation; it should be provided.