Seniority Customer Service Associate Mumbai Reviews

Likes

The best thing about seniority is that once in a month they go out for a team dinner in expensive places that you may think twice to visit and it is all for free. It is 6 days working and sunday compulsory for new comers. Sunday you have an option to work from home. You will be given a laptop and you need to use your internet or ask for a dongle from seniority in advance.

Dislikes

The customer care team is very small consisting only of 3 to 4 employees and they all are female employees. If you are lucky enough to clear the interviews you will get selected. Pune is their hq. No hr in the office so anyone will bully you.Hr sits in pune and will respond to you but not sure how much action is taken. If you love asunday holiday better not take this job. The customers will still call you on sundays too.You get a high call volume on other days too as the rest employees don't bother to take back to back calls. Their entries are done on online excel sheet i.e google docs. With everyone logged in at the same time,your sheet will hang during the calls or a lot of other times. Female customer care colleagues point out your silly mistakes and harass you. Not a single day will go easy until there is a dispute with them or the process head. You will be embarrassed in front of everyone on whats app group as every department is on whatsapp Your mistakes are pointed out on app...Read More

Work Details

Inbound calls,outbound calls,refund,exchanges,disputes etc

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.