Romaco India Private Limited Service Engineer Reviews

Employer’s Response

Dear Reviewer, Thank you for taking the time to provide feedback. As a German-based company, we take great pride in fostering a work environment that promotes both professional excellence and work-life balance for our employees. Our commitment to customer satisfaction is at the core of everything we do. Regarding your comments about weekend work, we acknowledge that there are occasions where our dedicated employees choose to go above and beyond to ensure our customers' needs are met, even on weekends. We value their dedication and provide perks and benefits to recognize and support those who prioritize customer satisfaction. Regarding your concerns about our management and service administration head, we want to assure you that they are deeply involved in addressing customer issues. Our service and administration head actively coordinates with our engineers to swiftly resolve any concerns raised by customers. While their approach may seem hands-off at times, rest assured they are diligently working behind the scenes to ensure that problems are resolved efficiently and effectively. We appreciate your feedback and are continuously striving to improve our processes and service delivery.

Employer’s Response

Thank you for your rating and we appreciate your feedback.