Pine Labs Senior Technical Support Executive Reviews

Likes

Nothing

Dislikes

No KRA, no work life balance, no week off, no leave policy

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Last one back sales head and sales manager are very supported.

Dislikes

I'm joining at 2020 in that time the way working culture is very good but the last one year it very bad and without any reasons there removed and without any given notice period. And settlement also not getting I'm completing to 4years with any remarks. But not given any respect for employees it's so sad😕.

Likes

They are having very good working environment

Dislikes

Salary hikes are very low

Work Details

Work policy: 3 days/week from office

Work days: Alternate Saturday off (Strict Timings)

Dislikes

Work Details

Work timings: Strict Timings

Likes

Best

Dislikes

It was great experience

Work Details

Work days: Monday to Friday (Flexible Timings)

Likes

Employee friendly

Dislikes

Politics in office

Likes

Work atmosphere and team.

Dislikes

No

Likes

Toxic culture

Dislikes

Managment no increament

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good exposure to offline POS acquiring Payment domain work, Office ambience, few payment experts to gain knowledge from, HR policies, many leaves.

Dislikes

No defined processes, always overloaded with work, random work gets assigned, no measure of Product Manager capacity, one should know and manage end to end payment lifecycle, most employees try to push ball in others court as they are always overloaded with work.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

First 6 month is all good for me post that when management change me any many team members are informing only dislikes for this company.

Dislikes

Work environment. Time management. Higher level management not understand lower level management works/how to treat good,how the employees should work. Not much hike less than 5% overall. Hybrid mode. Canteen (only Tea, Coffee, Biscuit & Namkeen) is there. Managers only want my task should be completed by EOD (means they are not checking whether office time is over or not). No Party, No Trip in a quarterly/yearly. Working 6 days a week(SATURDAY) although this is not in company regulations because on website it's showing SATURDAY & SUNDAY holiday but we are doing. Also if anyone are leaving before 2 years from Pinelabs they should submit there PineLabs bag also....Read More

Work Details

Work policy: 6 days/week from office

Work days: Monday to Saturday (Strict Timings)

Likes

Work is good

Dislikes

Culture is very bad Even after giving your 200 percent your work does not get recognized. Nobody gives credits to juniors. They have new strategy for layoffs called PIP . If employee is in pip and then he resigns manager will come and say you were not in pip it's because of stack ranking we had to put you because of upper managementpressure even though you performed very well and then they match the counter offer too....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Good ambience like cafeteria and masaagechair and game room

Dislikes

My team leader does not have manner how to talk with employees . On the days when there is no target, she asks all the employees to stay even after 7 pm. Earlier I had 2 Saturdays off as well, now all Saturdays are working, only Sunday is off, we need all Saturdays off as well. Now I'm working with stress.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Skill development is good, you will get you hands dirty on many technology and will learn lot of industrial level skill

Dislikes

Salary is not upto market standard specially if you joining there sub team issuing business, you will have to work > 8 hours per day that is bare minimum, here seniors have a thinking of working from morning to night which is not good

Work Details

Work policy: There is no fix days, its just if your manager wants you to come then you have to

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

1. Increment 2. Incentives 3. Reimbursements 4. Operations 5. Support function

Dislikes

No cons that i can remember. Let me explain 1. Company gives good increment from around 1% to 4%. And if you perform exceptionally well for qualifying a promotion (no set criteria is there though) you can get massive 5% appraisal. 2. There is an incentive for the sale you make. Just, there is a surprising element. You don't know theexact incentive earned on which product. And also, you don't even know when it will be actually credited to your account. And if it is credited to your account, you don't know for which product it is given and which products are left/not given. Our management do this to keep the things exciting. 3. Reimbursements are great. They are so detailed that no body can fool you. And the exciting part is, these will never get approved when you need these the most. There are no worthless concept of "time value of the money" in the company. 4. Operations are so smooth that you will not get any hurdles. Because to get hurdles, one must progress forward. Here nobody knows how the things are done, thus no need to worry about case closures. 5 Support function is so encouraging that one have to push himself to get the things done. There are many people to tell you that how you can accomplish something without a support from any other. Company will make sure to make you realise your potential by helding you responsible for every mishaps. See, when you do something good there are always people to take credit. But when things go southwards, it's the time that then you realise that you are a one man army....Read More

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

Flexibility. But flexibility here is a two way sword. Senior Leadership will not work with you in inputs, just expect output to come from your individual and your team's hardwork. Full DIY mode of new product/business development.

Dislikes

God forbid, if there is any disruption like Covid or Regulatory issues or Partner issues or Structural issues with any business - Senior Leaders will hang you on the cross [side-line / lay-off / quite firing]. Instead of helping the incumbent address the external issues they will take the easy and dirty way by bring someone new fromoutside to build the business. And they will keep doing it till they find someone who makes it happen....Read More

Likes

They'll provide normal salary hike while joining the company.

Dislikes

The company is a mess: - No licensed software is provided that is absolutely necessary for daily work execution. Employees either have to buy the software on their own without reimbursement or use trial version. - No work life balance....week after week you'll be given work on Friday evening and that would be expected out of you by Monday morning...cannot even plan to be out on weekends. - Managers are non existent. They are only seen on mails with vague replies. They have no contribution to work management....Read More

Work Details

Work policy: 3 days/week from office

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.