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Mashreq Bank

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3.3

based on 157 Reviews

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Mashreq Bank Customer Success, Service & Operations Department Reviews

based on 2 reviews

Updated 21 Sep, 2024

Overall Rating

3.1/5

How AmbitionBox ratings work?

Category Ratings

3.5

Skill development

3.5

Job Security

3.2

Salary & Benefits

3.2

Work-Life balance

3.0

Promotions/Appraisal

3.0

Work Satisfaction

2.9

Company culture

Top Mentions in Mashreq Bank Customer Success, Service & Operations Department Reviews

2 reviews found

Sort by: Popular

Senior Associate in Bangalore / Bengaluru (working remotely)

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

3.0

Job Security

1.0

Work-Life Balance

posted on 21 Sep 2024

Likes

Nothing great. Too much work pressure. No weekends off. Worst work life balance

Dislikes

No work life balance. No salary hikes. No weekends. Work almost for 13-14 hours everyday which is draining us mentally, physically, emotionally

Customer Service Executive in Dubai

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 07 Jul 2023

Likes

They are paying on time and average salary on the market

Dislikes

Random decisions , Lack of depth from management , Unprofessional Management 2, Termination and threaten for all staff is like " good morning " , Very bad work enthronement specially DBC Many Many issues on process and no ownership from staff to handle or to service the customer well You can also check customers feedback for the bank and you will understand how it's going inside...Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Top trending discussions

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Career Growth

a system engineer

New Job Anxiety?

Hey all I recently got an offer from a company as it offered me a 60-70 % hike over my current company which was about to secure a job. I am having 3 years of experience in SAP BW domain and mostly and in this I have worked for 1.6 years in BW support and that too in night shifts where there is not much work. I started preparing interviews and cleared them and now got an offer and I put my notice and my last working day was next week. Now coming to the main part even though I'm good about most part having less real time experience and exposure is freaking me out and what will be the new company expectations and I decided to work hard to learn all the details it's just the hands on I'm not sure. With in mean time I'll be preparing in that company I mean once I join should I need to tell my lead or manager that this is at where am I and should I just bluff them as i know everything. Any suggestions please...the joining date is around the corner which gives me more anxiety

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AmbitionBox has 2 Mashreq Bank reviews submitted by Mashreq Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Mashreq Bank is the right company for you. 59% of employees repo...Read more

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Mashreq Bank Reviews >
Mashreq Bank Customer Success, Service & Operations Department Reviews Reviews

Gender Based Ratings at Mashreq Bank Customer Success, Service & Operations Department

based on 16 reviews

Rated 3.9 for Skill Development and 3.9 for Job Security

Rated 3.3 for Work-Life Balance and 3.2 for Salary & Benefits

Working Days at Mashreq Bank Customer Success, Service & Operations Department

based on 17 reviews

Monday to Friday

59%

Other

17%

Rotational Shift

Monday to Saturday

Alternate Saturday off

Work Timings at Mashreq Bank Customer Success, Service & Operations Department

based on 17 reviews

Flexible timing

Strict (2pm - 2am)

Strict (12pm - 12.30am)

50%

34% employees reported other strict timings

Shift Timings at Mashreq Bank Customer Success, Service & Operations Department

based on 17 reviews

Day shift

Night shift

67%

33%

Business Travel at Mashreq Bank Customer Success, Service & Operations Department

based on 17 reviews

No travel

75%

Within city

25%

Mashreq Bank Salaries in Customer Success, Service & Operations Department in India

Senior Associate 20 salaries	₹4.5 L/yr - ₹8.8 L/yr
Team Lead 18 salaries	₹6 L/yr - ₹12.5 L/yr
Associate 13 salaries	₹2.9 L/yr - ₹5.4 L/yr
Assistant Manager 8 salaries	₹8 L/yr - ₹16 L/yr
Assistant Vice President 7 salaries	₹25 L/yr - ₹52 L/yr