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J. C. Penney

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4.0

based on 209 Reviews

Video summary

Filter reviews by

J. C. Penney Customer Success, Service & Operations Department Reviews

Updated 15 Mar, 2025

Overall Rating

3.7/5

based on 10 reviews

Rating distribution

4 (40.0%)

1 (10.0%)

4 (40.0%)

0 (0%)

1 (10.0%)

Category Ratings

4.4

Work-life balance

4.0

Job security

3.9

Company culture

3.8

Skill development

3.6

Work satisfaction

3.5

Salary

3.5

Promotions

What employees say about J. C. Penney?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

100% employees reported

Flexible timing

78% employees reported

No travel

87% employees reported

View more detailed insights

Gender based rating

3.6

Rated by Women

6 reviews

3.8

Rated by Men

4 reviews

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Explore Reviews by Department

View All

Customer Success, Service & Operations

3.7

• 10 Reviews

Engineering - Software & QA

4.2

• 68 Reviews

Data Science & Analytics

4.2

• 27 Reviews

Merchandising, Retail & eCommerce

3.6

• 23 Reviews

Finance & Accounting

4.3

• 7 Reviews

Project & Program Management

4.5

• 6 Reviews

10 reviews found

Sort by: Popular

Planning Analyst in Bangalore / Bengaluru

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Mar 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Operations Associate in Bangalore / Bengaluru

Full Time

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 15 Mar 2025

Likes

Job security - Excellent
Company culture - Good
Work-life balance - Excellent

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Business Operations Associate in Bangalore / Bengaluru

Full Time

Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 14 Jul 2024

Likes

Hybrid model Free food Cab service

Skill development - Good
Job security - Excellent
Work-life balance - Good

Dislikes

Poor leadership. Favouritism in promoting and overall growth. The work culture is degrading day by day. New group of leaders is necessary.

Salary - Poor
Promotions - Bad
Company culture - Bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

L2 Engineer in Bangalore / Bengaluru

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 30 Dec 2022

Likes

Work life balance and office ambience

Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

HR team is average

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Analyst in Bangalore / Bengaluru

Full Time

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

4.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 10 Sep 2023

Likes

Companies stakeholders are is good.

Promotions - Good

Dislikes

The Indian management is not good at all, all politics and discrimination. Ok

Skill development - Bad
Job security - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Allocation Analyst in Bangalore / Bengaluru

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Aug 2023

Likes

Work culture

Salary - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing everything is good

Campaign POD Data Analyst in Bangalore / Bengaluru

Contractual

Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 12 Feb 2025

Likes

I like the company culture and the environment.

Company culture - Good

Dislikes

Since the company is operating at a loss, there will be no promotions or salary hikes. The worst part is that if you are a contractor, securing a permanent position won’t be easy—it typically takes 2 to 3 years, depending on the company’s growth. However, if you join as a permanent employee, your initial pay will be good, but salary hikes will be relatively low.

Job security - Poor
Promotions - Poor

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about J. C. Penney.

Product Quality Analyst in Bangalore / Bengaluru

Contractual

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Oct 2023

Likes

Nice company to work

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

You fill feel some nepotism, if u don't know kannada

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Associate Analyst in Bangalore / Bengaluru

Contractual

Operations Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

1.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 31 May 2023

Likes

The work was good Nothing else really mattered

Job security - Good
Promotions - Good
Work-life balance - Good

Dislikes

Their assets were the stinkiest that I received

Salary - Poor
Work satisfaction - Bad
Company culture - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

pricing and promotion analyst in Bangalore / Bengaluru

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Apr 2022

Likes

Awesome place to work and many new things to learn, good environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing I dislike in JCPenney

Work Details

Really I like working on JCPenney

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Top trending discussions

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Tech lead - Tech Mahindra or IBM

I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

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AmbitionBox has 10 J. C. Penney reviews submitted by J. C. Penney employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if J. C. Penney is the right company for you. 100% of employees re...Read more

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J. C. Penney Customer Success, Service & Operations Department Reviews Reviews

J. C. Penney Salaries in Customer Success, Service & Operations Department in India

Retail Operations Associate 5 salaries	₹4.3 L/yr - ₹5.1 L/yr
Team Lead 4 salaries	₹12.8 L/yr - ₹20.9 L/yr
Senior Analyst 3 salaries	₹9.6 L/yr - ₹14.5 L/yr
Finance Specialist 3 salaries	₹5 L/yr - ₹5.5 L/yr
Senior Retail Associate 2 salaries	₹5.1 L/yr - ₹6.6 L/yr