Hapag-Lloyd Customer Success, Service & Operations Department Reviews

Likes

The organization at large, it's global footprint and the brand in market is good.

Dislikes

Worked in the QSC which was the worst career decision. Guruswamy Radhakrishnan is one of the Directors who lacks manners, leadership skills, maturity and is a petty human. Disrespects his staff, will scream and shout at them. Does not respect people's personal time, does not know what work life balance means. HR and management, inspite of several complaints, harassment issues, encourage and support such leaders. Not a single action taken on him till date. So many people have resigned because of him. There are other leaders who are better but if you work under this guy, your career is dommed. Because of him, had the worst experience....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

I feel very good and I'm so lucky to work in this organisation and I'm so proudy company to provide so many things to employee to improve financially and skill oriented.💕

Dislikes

Nothing

Work Details

Work policy: 2 weeks work from home 2 weeks office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The work environment is good.

Dislikes

You can't expect better salary. The workload will be high for new users and the senior will not help if they asked. Most of the senior will not work properly, they know how to achieve target by using tricks and fake counts. You wouldn't recognise by anyone even though you're working hard. The real issue is salary for new joinee the will mention 16k but you will receive 12k in your account. Every month you will find some deduction in your salary, if you asked the HR they won't respond properly....Read More

Work Details

Work policy: 2 weeks office and 2 weeks work from home

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Apart from the yearly bonus which is also subjective to terms and conditions there isn't much to like here

Dislikes

Terrible management, reporting managers know less about shipping than the new comers. No possibility of future growth unless you can suck up to management

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Received an annual bonus due to the company's good performance. Salary Is paid on time.

Dislikes

1. Management Some TL are not worthy of their positions and some are very toxic, even going as far as threatening that they will give bad reviews about you to your future employer. Overall, low quality mgmt - its full of clowns. 2. Appraisal It's a joke, no matter how hard you work. If your accuracy drops below 99%, you get a bell during appraisal. 3. Food You get one meal and one snack/breakfast depending on your shift but they deduct this from your salary. With an already low in-hand salary, they deduct 2k just for the canteen every month. 4. Cab Men are just used as bait for the female drop cab facility. This mgmt can't afford bodyguards, so they club everyone the worst way possible so that females can get dropped off 1st, even at the cost of men losing 1-1.5 hours on avg every trip 5. Pay In-hand income is low if you remove performance bonuses, night shift allowances and other variables. 6. Roles/Responsibility it's a copy-paste job. Forgot advanced excel - even basic excel, isnt required. There is no standardisation in the process, yet they expect us to memorize SOPs of 40+ countries. Processes like documentation and amendments are terrible, as the supervisor pressures us to achieve targets by extending hours at home (but they won't add more people in team) or threatening us with PIP. If you are not working in RNA or RLA processes, forget about taking leaves during indian festivals. 7. F&F collection experiences First they made us wait for 3hrs just to collect the F&F cheque. Even after that they denied us to use the washroom. Imagine devoting your time to this company, only to be treated like a stranger without basic respect after you leave. I don't regret my decision to exit Hapag Lloyd GCC, thane especially after how they treated us during F&F. 8. Others Their tagline "we cre, we m0ve, we dlvr" is just gas - they only care about money and cost-cutting. Dont be misled by the "we are the 5th largest shipping company in the world; you'll be reporting to indian mgmt, so it will be worse. Its an avg company, nothing special about it 9. Suggestions For Freshers, just work here for 2yrs or so, then look for other opportunities elsewhere....Read More

Work Details

Work policy: 2 week WFO, next 2 week WFH

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Likes

Likes

Work life balance. Less pressure.

Dislikes

Salary office politics, no support. Only they guys promoted who are the TL's special person.

Likes

Good place and great work atmosphere

Dislikes

No 👎dislike in my office