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GemPundit

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based on 60 Reviews

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GemPundit Customer Success, Service & Operations Department Reviews

based on 9 reviews

Updated 19 Jul, 2024

Overall Rating

3.2/5

How AmbitionBox ratings work?

Category Ratings

3.1

Company culture

3.1

Skill development

3.1

Work-Life balance

2.9

Job Security

2.7

Work Satisfaction

2.5

Salary & Benefits

2.4

Promotions/Appraisal

Explore Reviews by Department

Customer Success, Service & Operations

3.2

• 9 Reviews

Human Resources

4.3

• 14 Reviews

Sales & Business Development

2.5

• 9 Reviews

Top Mentions in GemPundit Customer Success, Service & Operations Department Reviews

9 reviews found

Sort by: Popular

Manager in Jaipur

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 25 Jun 2024

Likes

1. Ontime Salary 2. Don't believe in firing until the employee does some blunder 3. If you are a misfit, provide a chance in a new role 4. New Ideas are invited if worth, implementing them 5. Weekly Performance Review to help to decide goal / Target 6. Right buying guidance to the customer 7. Ethical good, when it comes to customer service

Dislikes

1. Sometimes micromanagement is not required 2. Sometimes need to work after working hours but that is business needs (so its OK)

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within Country, Travel Within City.

Process Coordinator in Gurgaon / Gurugram

Full Time

·

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 06 May 2024

Likes

I have been working at GemPundit and I must say that the management really cares about each employee's well-being and growth. They create a place where it's great to give and receive feedback, which helps everyone do better and feel valued."

Dislikes

There is some situation where you have over work to do .

Work Details

Work days: Alternate Saturday off (Strict Timings)

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Senior Executive in Gurgaon / Gurugram

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 15 Dec 2023

Likes

There is nothing to like about this company.

Dislikes

1. The company lacks ethical standards and fails to prioritize work-life balance. Caution is advised before considering employment here. 2. Recognition of your skills and contributions is minimal, impacting career growth. Think twice before committing to work in such an environment. 3. Diversity is lacking within the company, and it's important to assess whether this aligns with your values and expectations. 4. The company's leadership, often comprised of family members, tends to treat employees poorly, resembling a situation akin to servitude rather than a collaborative work environment. 5. Job security is uncertain, and expressing a need for leaves may result in threats and termination. Consider the potential risks before joining....Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Support Executive in Gurgaon / Gurugram

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 19 Jul 2024

Likes

Nothing

Dislikes

There is no process, no work life balance, no perks, no mental peace, no learning. Working on the same loop. There are no proper policies, working as per their own terms and conditions.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Process Coordinator in Gurgaon / Gurugram

Full Time

·

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 06 May 2024

Likes

Work environment

Dislikes

Sometimes the operational work is not completed on time.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Support Officer in Gurgaon / Gurugram

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 31 Oct 2023

Likes

Zero

Dislikes

Management doesn't exist here. Job security is disappear from the list.learning and training sessions are not a part of organisation.

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Junior Data Analyst in Gurgaon / Gurugram

Full Time

·

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 11 Sep 2023

Likes

Work culture is good and every department is helpful

Dislikes

The organisation is not employee friendly it's not the policy driven company but people driven.Managers just provide lipservices ,they don't use their heads. They don't even support their teammates.

Work Details

Work days: Monday to Saturday (Strict Timings)

You are reading trusted reviews. Keep reading to find out more about GemPundit.

Customer Service Associate in Gurgaon / Gurugram

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 20 Sep 2023

Likes

Nothing to like, just don't waste your time.

Dislikes

Very messed working culture poor working ethics, and so on.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Data Analyst in Gurgaon / Gurugram

Full Time

·

Back Office Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 04 Jul 2023

Likes

For Fresher this company is Good because they can learn what they want after 6th month Fresher employee should switch company

Dislikes

Appraisal like nothing and 2Month of notice period Manager like puppet they don't have any authority to do something

Return to all reviews

Top trending discussions

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a java developer

Seeking advice on current job

Current Job Situation: I’ve been working at TCS for over 2.5 years, with a total experience of 4.5 years. My salary is 9.6 LPA, and I work with technologies like Casper framework, HTML, CSS, JavaScript, JSP, Java, PL/SQL, and JBoss. While I have good job security and flexibility, I feel like I’m working with outdated technologies and have a lot of leisure time, which is affecting my motivation. Concerns: 1. Outdated Tech: I’m worried that working with older tech will limit future opportunities. Should I stay or move to a role with newer technologies? 2. Salary: Is my current package competitive for my experience? What salary should I aim for if I switch? Seeking Advice: What modern technologies should I learn to stay relevant?

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 9 GemPundit reviews submitted by GemPundit employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if GemPundit is the right company for you. 57% of employees reported the ...Read more

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GemPundit Reviews >
GemPundit Customer Success, Service & Operations Department Reviews Reviews

Working Days at GemPundit Customer Success, Service & Operations Department

based on 9 reviews

Alternate Saturday off

57%

Rotational Shift

29%

Monday to Saturday

14%

Work Timings at GemPundit Customer Success, Service & Operations Department

based on 9 reviews

Strict (9.30am - 6.30pm)

Strict (9.30am - 11.30pm)

Flexible timing

58%

15%

13%

14% employees reported other strict timings

Shift Timings at GemPundit Customer Success, Service & Operations Department

based on 9 reviews

Day shift

100%

Business Travel at GemPundit Customer Success, Service & Operations Department

based on 9 reviews

No travel

43%

Within city

43%

Within country

14%

GemPundit Salaries in Customer Success, Service & Operations Department in India

Customer Service Specialist 3 salaries	₹2.8 L/yr - ₹7 L/yr
Assistant Manager 2 salaries	₹7.2 L/yr - ₹10 L/yr
Project Manager 1 salary	₹11.3 L/yr - ₹11.3 L/yr
Executive Assistant to CEO 1 salary	₹2.7 L/yr - ₹2.7 L/yr
Support Executive 1 salary	₹4.4 L/yr - ₹4.4 L/yr

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