Financepeer Customer Success, Service & Operations Department Reviews

Likes

Nothing

Dislikes

You are expected to work 24/7 not just your own profile but overall other departments as well. You take the heat, learn everything by yourself, take efforts to resolve issues, but in the end you are asked to leave and new hiring is done. Favouritism and politics tops here as well. You are expected to follow all rules but same is notfollowed by their favourite people. If you are one of those who play well in politics well do join here...Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Salaries & incentives

Dislikes

I regret

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Your Expected to work 24/7 and will be kicked out over a phone call

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Worth to working

Dislikes

Process should be improved

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good company to learn sales etc

Dislikes

Learned a lot new skils

Likes

I liked working there and then they laid off half of their staff with one phone call. Shouldn't come as a surprise as they had no structures for any of their functions or departments. There was a very thin line between departments as well. Escalations were taken as per the mood of the management and the inclination towards the client. If it was a big client then there issues would be resolved and if it was a small client, they would ignore them and leave it be....Read More

Dislikes

There is no stability at Financepeer. They act as they believe in "No hiring an firing " , but they did exactly that. They laid off 60% of their staff on the whims of their investors who were always there to meddle with the day to day functions and processes of the company. There was no standard operating procedure for any process at the company. The structure/ hierarchy kept changing every quarter, the KPIs changed every other month and so did the leadership rendering the employees frustrated. They fell back on their established hierarchy and then just let the leaders, they had promoted in the previous quarter, go back to their original designations when they had joined as executives. The new leadership constantly kept changing established teams and shuffling clients until a whooping 30% of the people left of their own volition. The management and the founders were very inefficient in keeping up with the basic technological requirements for processes for customer satisfaction. They depended on redundant modules like excel for scores of customers. Their were very many errors like placement of wrong amount of EMISs (it being a fee financing company) customers. And this happened on a regular basis. A permanent and foolproof resolution for these errors never came up during my 3 years there (even after multiple escalations- both internally and externally). The management was very erratic with their behaviour with clients as well, encouraging the clients while they gave good business and completely going down on their word once they (client) started showing signs of disinterest due to the process errors. The company never, at any point in time, have a stable HR team for recruiting purposes of the L&D of the employees. There have been times when my salary was debited into someone else's account and vice versa. They had also apparently kept on giving salary to a person who had already left the organisation. The treatment of employees was completely partial and biased. A lot of people in the org were relatives and friends of the management who were hired and a very favourable treatment in terms of time and convenience of WFH was provided to them. Some of the employees in this category even had zero accountability. No initiate was ever taken towards the growth of employees like certification courses or training. This also became the onus of the employees who actually wanted to grow. Reimbursement processes were very clumsy and kept on changing every month and kept on growing tedious. The experience at Financepeer has been very tumultuous and un-satisfying and un-gratifying to the core. The management and leadership have been working clearly on their whims and biases which has led to them disrupting the lives of their employees and customers. PLEASE DO NOT BE A PART OF THEIR ASSOCIATION OR GET INVOLVED IN THEIR LEWD SCHEMES OF FEE FINANCING....Read More

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Its an education loan company provides lot of offer to the customer and help them to pay the school and college fees in team model with the coordination of school and college

Dislikes

Based on my work experience nothing dislike to say so for

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing such

Dislikes

Salary is not up to the mark

Likes

Supportive to learn your own process for fresher and experience both.

Dislikes

Work culture and management

Likes

This was my very first internship and being a start-up it's commendable that the company gives equal opportunities to not just experienced professionals but also fresher like me. The six weeks that I spent as an employee of the company definitely helped me alot specially building my communication skills. Being a customer success intern I was able to talk to the customers and actually understand what they are looking for in terms of their child's education and that Financepeer is really doing a great job in helping these parents and reducing their burden specially during this pandemic. All in I absolutely enjoyed my time at the company....Read More

Work Details

The job was quite interesting, I struggled a little in the beginning but as the days went I started learning more and getting better at my job. My manager and the other employees were very helpful.

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good environment

Dislikes

No appraisal

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.