Fidelity International Senior Customer Service Executive Reviews

Likes

The company is actually very employee centric in relation to other companies. Although during the recent times Fidelity has been laying off people from offices globally. At the moment the company is going good targeting higher margin for profits and reducing the benefits but still the company is a goor company to work with.

Dislikes

Sometimes, the work load increases and it goes for all levels of management. Something that is concerning for the non tech side is the real time monitoring. Each and every task is timed and if you complete the task within the required time then you are productive. If you do not complete the task within the time then it reduces your productivity which can impact during the appraisal cycles because as humans not every instruction can be done within a specified time limit....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Working flexibility, meal and transport benefits.

Dislikes

Toxic culture, head office in India is in Gurgaon and the expectation is to be Hindi speaking or else you will not be given importance. Long working hours, redundant manual work and a culture that is reluctant to change. Despite of slogging countless hours you will not be valued or appreciated.

Dislikes

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Culture

Dislikes

N/A

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Dislikes

Dislikes

Likes

Likes

It's culture

Dislikes

Sometimes pressure is too much and work division is not equal.

Likes

Company provides you will never be able to avail it

Dislikes

There are many pretending to be smart fellows who believe employees to come to office and work for 5 days, random new rules out of nowhere. Director feel he is the king, he can do whatever he wants. In management meetings, there are no conclusions, they keep on targeting their none favourites employees and pushed them to resign. Extremely bad place I have ever seen in my 15 years of corporate career. There is no scope for career growth but will definitely get trauma of your life....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

Free food Yearly party If you're a developer there's a slight chance of getting good work life balance that too in only few teams.

Dislikes

Politics. If you're not buttering up the manager or the favourite employee of the manager then you're gone. Senior employees have a govt job here. Some people got special posts made just for them since they're old. They won't leave and juniors will never be promoted. If you're an introvert and don't like speaking much in meetings then your rating will affect because managers here love to micro manage but don't let it show. You have to shout and show your work loudly and also drag other people down to earn appraisal. In just 5 years few people have been promoted to Team Lead and they openly talk about having "that" kind of relationship with senior management if you also want to reach where they are. One wrong argument with someone and you'll be fired. If you've joined as a consultant from another company then be ready to work double than their perm employees with zero recognition. They fired more than 10% consultants quietly and 10% perms openly in 2024. Constant fear of getting fired if you're not automating something important in your team. And if you did automate you're fired as you're not needed anymore due to budget issues. If you're someone good at buttering this company is good for you....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Employee centric culture and opportunities to deal with global teams

Dislikes

The company is becoming truly global by choosing leaders from various regions not just from the UK. But it needs to do more on this.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Good work timings Lunch facility and yearly party.

Dislikes

Too much volatility. Hire & Fire attitude of Management. No focus on product enhancement. Old technologies being used and no vision of upgrading technology. Always employees in continuous fear of job loss. Indian management is toothless and blindly follows what is communicated by UK

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

Transport and meal provided

Dislikes

Lala company culture. You won't feel working in corporate. If you are good in pleasing boss than you will be good. Diffrence of opinion are fatal. Politics is very high. Company is in down cycle . Job cuts are frequent and they stopped employee engagement experience i.e. diwali gifts, get together, other benifit.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Till last year the company was good with some perks and benefits but this year they have started with layoffs in a big way. Plus the profile doesn't match with the kind work offered.

Dislikes

Favouritism. Plus layoffs this year. All major perks like free transport have either been removed or have been made paid. Company is not in good shape and is mostly cash strapped

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Everything. Fantastic company..can be a dream company for anyone..the company from where you can plan your retirement.

Dislikes

Nothing . You can't dislike anything if you are working with people from other countries. Few can feel the politics if colleagues and Managers are from India

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance with perks and benefits. Management is good. You hardly have to go to HR for any work.

Dislikes

1. They have to increase the presence in india. Vacating one place for another is not a good strategic move. 2. They should progress in terms of technology. 3. They have to improve medical insurance and those perks.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.